Shakia Corcoran

• Research and secure required information such as ICD 10 diagnosis and insurance coverage from the patient to continue coverage of equipment through the health insurance plan
• Manage collaborative relationships with field leadership, hundreds of local branches, referrals, and patients through effective outreach to drive account resolutions
• Evaluate all documentation received to ensure that it meets compliance criteria with the relevant standards and regulations while maintaining patient confidence

• Helped patients navigate the complex nature of healthcare billing through communicating follow-up, attention to detail, and coordination with other departments, and reviewed patient eligibility for medical services
• Reviewed and investigated EOB documentation with patients to ensure correct billing, reporting any errors to Revenue Cycle Managers
• Possess keen knowledge of healthcare insurance benefit plan policies, Prior Authorizations, plan types, and applicable laws such as Healthcare Reform Act and HIPAA

Identified and assessed customer needs, resolved customer issues, and ensured superior customer satisfaction.

Kept records securely of customer interactions, process customer accounts and file documents

Used trained methods and tools to provide customers with accurate, valid, and complete information.

Aided development of card authorization systems that decreased call handling time by over 5+ minutes per call while optimizing payment solutions.