Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakia Dennis

Summary

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Package Handler

Fedex
09.2021 - Current
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Shift Leader

Taco Bell
12.2023 - 08.2024
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Kept employees operating productively and working on task to meet business and customer needs.


Shift Leader

Pizza Hut
09.2023 - 08.2024

.

  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

In-store Shopper

Whole Foods
04.2023 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Prep/Line Cook

Wingstop
12.2022 - 04.2023
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.

Stock Associate

Burlington
10.2020 - 01.2021
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.

Education

High School Diploma -

Team Charter School Urban Dove Academy
New York, NY
01-2024

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Workplace safety
  • Team management
  • Punctual and reliable
  • Industry expertise
  • Flexible schedule
  • Attention to detail
  • Cleaning and organization
  • Food safety knowledge

Certification

  • ServSafe Food Handler's Certification
  • Food Handler's Permit/License- County or city public health departments.

Timeline

Shift Leader

Taco Bell
12.2023 - 08.2024

Shift Leader

Pizza Hut
09.2023 - 08.2024

In-store Shopper

Whole Foods
04.2023 - 05.2023

Prep/Line Cook

Wingstop
12.2022 - 04.2023

Package Handler

Fedex
09.2021 - Current

Stock Associate

Burlington
10.2020 - 01.2021

High School Diploma -

Team Charter School Urban Dove Academy
Shakia Dennis