Shakia Fondren
Las Vegas,NV
Summary
Versatile Supervisor with advanced personnel and inventory management experience. Maintains professional environments and takes lead in development of subordinates to create success. Polished in delivering comprehensive reports to facilitate site-wide improvements and continuity. Responsible retail employee with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Pawsh Palace
07.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Conducted basic grooming services with baths, brushing.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Cared for elderly animals, as well as animals with disabilities and health conditions.
Supervisor
Hotties World
07.2021 - 07.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Hired team members and trained in collaborative team environment.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate
Zumiez
06.2020 - 08.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Valley High School
Las Vegas, NV06.2021
Skills
- Processes and Procedures
- Program Evaluation
- Quantitative Skills
- Content Management Expertise
- Experience in Leadership
- Friendly, Positive Attitude
- Flexible Schedule
- Active Listening
- Critical Thinking
- Computer Skills
- People Skills
- Conflict Resolution
- Reliable & Trustworthy
- Customer Service
- Basic Math
- Good Work Ethic
- Organizational Skills
Timeline
Assistant General Manager
Pawsh Palace
07.2022 - Current
Supervisor
Hotties World
07.2021 - 07.2022
Sales Associate
Zumiez
06.2020 - 08.2020
High School Diploma -
Valley High School
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