Shakia Hicks
West Warwick,RI
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Patient and calm Direct Care Worker with in-depth understanding of medication administration and medical equipment operations. Assists with activities of daily living, preparing meals and housekeeping. Committed to top-notch care for disabled, impaired and chronically ill individuals. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Turning the Corner
Providence, RI
01.2023 - 09.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
Direct Care Professional
Maxim Healthcare
Plymouth, MA
08.2020 - 08.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned optimal meals based on established nutritional plans.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Residential Counselor
Whitmarsh Corporation
Providence , RI
04.2022 - 10.2022
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Customer Service Agent
IGT
Providence, RI
03.2020 - 05.2022
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Personal Care Assistant
One Solution Home Care
East Providence, RI
04.2020 - 03.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Transported patients to medical, dental and personal care appointments.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Shift Supervisor
SUBWAY®Restaurants
Warwick, RI
05.2014 - 12.2017
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Delegated tasks to employees and monitored activities and task completion.
Lead Teacher
Childcare Network
Jamestown, NC
12.2016 - 09.2017
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Worked with teachers to design interactive lessons and increase student success.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Observed educators in classroom and offered methods to improve instructional techniques.
- Raised money for classroom technology to advance learning needs of students.
Education
High School -
Cornerstone Christian Correspondence School
Townsend, GASkills
Client documentation
Care plan management
Behavior redirection
Client safety and first aid
Community activities
Compassionate client care
Case management experience
Meal preparation
Cash management experience
Coordination skills
Wound care
Physical therapy
Housekeeping
Hardware diagnostics
Customer support needs assessment
Hardware upgrades
Call Center Operations
Technical Troubleshooting
LAN/WAN
Differentiated learning techniques
Behavioral/cognitive skills development
Teaching, tutoring and counseling
Reporting and documentation
Public speaking
Learning assessments
Parent and student communication
Elementary education
Quizzes, tests and exams
Parent/teacher conferences
Learning style assessment
Special needs students
Course material development
Calm under pressure
CPR/First-aid certified
Timeline
Program Coordinator
Turning the Corner
01.2023 - 09.2024
Residential Counselor
Whitmarsh Corporation
04.2022 - 10.2022
Direct Care Professional
Maxim Healthcare
08.2020 - 08.2022
Personal Care Assistant
One Solution Home Care
04.2020 - 03.2021
Customer Service Agent
IGT
03.2020 - 05.2022
Lead Teacher
Childcare Network
12.2016 - 09.2017
Shift Supervisor
SUBWAY®Restaurants
05.2014 - 12.2017
High School -
Cornerstone Christian Correspondence School