Shakia Hicks
Warner Robins,GA
Summary
Dynamic and detail-oriented professional with a proven ability to build and sustain strong relationships while effectively managing multiple responsibilities in fast-paced environments. Expertise in leadership, office administration, and customer relations, complemented by a solid background in assembly operations and financial transactions. Committed to enhancing team productivity through collaboration and continuous skill development, with a strong focus on meeting tight deadlines and maintaining high-quality output. Eager to contribute to a growing sales team by leveraging exceptional organizational skills and a proactive approach to drive performance and foster a positive work atmosphere.
Overview
14
14
years of professional experience
Work History
Assembler
L.H. Thompson
09.2023 - Current
- Assembled components according to technical specifications and quality standards.
- Operated assembly machinery, ensuring optimal functionality and safety protocols.
- Trained junior assemblers on equipment use and assembly processes.
- Conducted quality inspections to identify defects and implement corrective actions.
- Assembled components accurately following detailed specifications and production schedules.
- Conducted quality inspections on finished products to maintain high standards.
- Maintained clean and organized work area to support operational effectiveness.
- Identified and reported production issues, contributing to problem-solving initiatives.
- Assisted in inventory management by tracking materials used during assembly processes.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Expedited order fulfillment through precise assembly of custom orders according to customer specifications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Front End Developer
TJ Maxx, TJX Companies
10.2023 - 01.2025
- Developed user-friendly web interfaces using HTML, CSS, and JavaScript to enhance customer experience.
- Collaborated with cross-functional teams to gather requirements and deliver responsive design solutions.
- Implemented best practices for front-end development, improving code quality and maintainability.
- Optimized application performance through efficient coding techniques and regular troubleshooting.
- Implemented best practices for front-end operations, improving workflow efficiency and accuracy.
- Led cross-functional meetings to align team objectives with organizational goals effectively.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Engaged customers by offering to help find needed merchandise.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Front End Supervisor
Ross Dress for Less
06.2022 - 07.2023
- Supervised front-end operations, ensuring efficient customer service and transaction processes.
- Trained and mentored staff on cash handling procedures and customer engagement techniques.
- Implemented inventory management practices to maintain optimal stock levels at checkout areas.
- Coordinated schedules for front-end associates, optimizing coverage during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Collaborated with management to improve operational workflows, increasing productivity at the front end.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Academy Trainer
Walmart
08.2019 - 07.2021
- Modeled a strong customer service experience and selling techniques.
- Effective oral & written communicator with excellent time management skills.
- Active listening & social perceptiveness to better understand customers to find solutions for their needs.
- Trained, developed and coached team members to build skill sets that drive performance.
- Responsible for setting up displays, posters, and advertising throughout the store.
- Identifies customers’ needs, assists with purchasing decisions, locates merchandise, & resolves customer issues and concerns.
- Provided on-going feedback and annual performance reviews.
- Promotes products and services & promotes for fundraising events.
- Managing, conducting, and training with cash office procedures and cash handling.
- Prepares cash registers and performs register audits to balance registers at the end of the business day.
- Maintained a safe shopping environment & supports store operations by executing daily workload and processes.
- Participating in team meetings to learn daily and weekly objectives & communicating with team leads to understand daily priorities.
- Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow.
Receptionist
Bamboo
01.2019 - 08.2019
- Warmly greet guests, check them in, and check them out.
- Coordinate in between services, helping ensure a good flow.
- Answer all incoming phone calls, and handle client questions.
- Perform opening and/or closing duties.
- Learn and maintain knowledge of services and retail product, in order to expertly answer client questions.
- Handle beverage service for clients while they are waiting for their appointments to begin, and having the services performed.
- Scheduling appointments & become proficient in appointment booking and processing system.
- Perform back house duties like cleaning, and maintain the cleanliness and organization of the salon, refilling stations as needed, etc.
- Demonstrated exceptional customer service.
Customer Service Representative
Planet Fitness
01.2016 - 12.2018
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Beauty Advisor
Macy's
01.2012 - 01.2016
- Greets customers and helps them feel welcome.
- Demonstrates the proper use of various beauty, hair, and skin care products.
- Sells beauty, hair, and skin care products (including cosmetics, serums, and lotions) when appropriate.
- Advises clients on proper skin and hair care.
- Manages stock and presentation of products.
- Consulting with clients to determine their skin type, skincare concerns, and style preferences.
- Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work.
- Responding to customer questions and complaints.
- Making sales, processing returns, and maintaining a balanced cash register.
- Designing and maintaining attractive displays and managing inventory.
- Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and mails.
Education
Diploma -
Valley View
Moreno, California05.1999
Skills
- Leadership & Customer Service
- Strategic Planning & Analytical Skills
- Attentive to Detail & Multi-Tasking
- Team Building & Effective Communication
Timeline
Front End Developer
TJ Maxx, TJX Companies
10.2023 - 01.2025
Assembler
L.H. Thompson
09.2023 - Current
Front End Supervisor
Ross Dress for Less
06.2022 - 07.2023
Academy Trainer
Walmart
08.2019 - 07.2021
Receptionist
Bamboo
01.2019 - 08.2019
Customer Service Representative
Planet Fitness
01.2016 - 12.2018
Beauty Advisor
Macy's
01.2012 - 01.2016
Diploma -
Valley View