Shakia Hicks
Warner Robins,GA
Summary
Dynamic and detail-oriented professional with a proven ability to build and sustain strong relationships while effectively managing multiple responsibilities in fast-paced environments. Expertise in leadership, office administration, and customer relations, complemented by a solid background in assembly operations and financial transactions. Committed to enhancing team productivity through collaboration and continuous skill development, with a strong focus on meeting tight deadlines and maintaining high-quality output. Eager to contribute to a growing sales team by leveraging exceptional organizational skills and a proactive approach to drive performance and foster a positive work atmosphere.
Overview
14
14
years of professional experience
Work History
Assembler
L.H. Thompson
Macon, GA
09.2023 - Current
- Assembled components according to technical specifications and quality standards.
- Operated assembly machinery, ensuring optimal functionality and safety protocols.
- Trained junior assemblers on equipment use and assembly processes.
- Conducted quality inspections to identify defects and implement corrective actions.
- Assembled components accurately following detailed specifications and production schedules.
- Conducted quality inspections on finished products to maintain high standards.
- Maintained clean and organized work area to support operational effectiveness.
- Identified and reported production issues, contributing to problem-solving initiatives.
- Assisted in inventory management by tracking materials used during assembly processes.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Expedited order fulfillment through precise assembly of custom orders according to customer specifications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Front End Developer
TJ Maxx, TJX Companies
Warner Robins, GA
10.2023 - 01.2025
- Developed user-friendly web interfaces using HTML, CSS, and JavaScript to enhance customer experience.
- Collaborated with cross-functional teams to gather requirements and deliver responsive design solutions.
- Implemented best practices for front-end development, improving code quality and maintainability.
- Optimized application performance through efficient coding techniques and regular troubleshooting.
- Implemented best practices for front-end operations, improving workflow efficiency and accuracy.
- Led cross-functional meetings to align team objectives with organizational goals effectively.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Engaged customers by offering to help find needed merchandise.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Front End Supervisor
Ross Dress for Less
Warner Robins, GA
06.2022 - 07.2023
- Supervised front-end operations, ensuring efficient customer service and transaction processes.
- Trained and mentored staff on cash handling procedures and customer engagement techniques.
- Implemented inventory management practices to maintain optimal stock levels at checkout areas.
- Coordinated schedules for front-end associates, optimizing coverage during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Collaborated with management to improve operational workflows, increasing productivity at the front end.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Academy Trainer
Walmart
08.2019 - 07.2021
- Modeled a strong customer service experience and selling techniques.
- Effective oral & written communicator with excellent time management skills.
- Active listening & social perceptiveness to better understand customers to find solutions for their needs.
- Trained, developed and coached team members to build skill sets that drive performance.
- Responsible for setting up displays, posters, and advertising throughout the store.
- Identifies customers’ needs, assists with purchasing decisions, locates merchandise, & resolves customer issues and concerns.
- Provided on-going feedback and annual performance reviews.
- Promotes products and services & promotes for fundraising events.
- Managing, conducting, and training with cash office procedures and cash handling.
- Prepares cash registers and performs register audits to balance registers at the end of the business day.
- Maintained a safe shopping environment & supports store operations by executing daily workload and processes.
- Participating in team meetings to learn daily and weekly objectives & communicating with team leads to understand daily priorities.
- Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow.
Receptionist
Bamboo
01.2019 - 08.2019
- Warmly greet guests, check them in, and check them out.
- Coordinate in between services, helping ensure a good flow.
- Answer all incoming phone calls, and handle client questions.
- Perform opening and/or closing duties.
- Learn and maintain knowledge of services and retail product, in order to expertly answer client questions.
- Handle beverage service for clients while they are waiting for their appointments to begin, and having the services performed.
- Scheduling appointments & become proficient in appointment booking and processing system.
- Perform back house duties like cleaning, and maintain the cleanliness and organization of the salon, refilling stations as needed, etc.
- Demonstrated exceptional customer service.
Customer Service Representative
Planet Fitness
01.2016 - 12.2018
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Beauty Advisor
Macy's
01.2012 - 01.2016
- Greets customers and helps them feel welcome.
- Demonstrates the proper use of various beauty, hair, and skin care products.
- Sells beauty, hair, and skin care products (including cosmetics, serums, and lotions) when appropriate.
- Advises clients on proper skin and hair care.
- Manages stock and presentation of products.
- Consulting with clients to determine their skin type, skincare concerns, and style preferences.
- Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work.
- Responding to customer questions and complaints.
- Making sales, processing returns, and maintaining a balanced cash register.
- Designing and maintaining attractive displays and managing inventory.
- Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and mails.
Education
Diploma -
Valley View
Moreno, California05.1999
Skills
- Leadership & Customer Service
- Strategic Planning & Analytical Skills
- Attentive to Detail & Multi-Tasking
- Team Building & Effective Communication
Timeline
Front End Developer
TJ Maxx, TJX Companies
10.2023 - 01.2025
Assembler
L.H. Thompson
09.2023 - Current
Front End Supervisor
Ross Dress for Less
06.2022 - 07.2023
Academy Trainer
Walmart
08.2019 - 07.2021
Receptionist
Bamboo
01.2019 - 08.2019
Customer Service Representative
Planet Fitness
01.2016 - 12.2018
Beauty Advisor
Macy's
01.2012 - 01.2016
Diploma -
Valley View