Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakia Lassiter

Berlin,NJ

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Overview

10
10
years of professional experience

Work History

Assistant Manager

Rite Aid
06.2019 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Wendys Restaurant
08.2014 - 06.2019
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Accomplished multiple tasks within established timeframes.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

High School Diploma -

Irvin Washington
New York, NY
06.2008

Skills

  • Problem Resolution
  • Succession Planning
  • Hiring and Training
  • Work Planning and Prioritization
  • Managing Operations and Efficiency
  • Customer Relations
  • Teamwork and Collaboration
  • Process Improvement

Timeline

Assistant Manager

Rite Aid
06.2019 - Current

Manager

Wendys Restaurant
08.2014 - 06.2019

High School Diploma -

Irvin Washington

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Shakia Lassiter