Shakia Lincoln
Bonaire,GA
Summary
Dedicated and dependable professional with experience in hospital registration and customer service leadership. Skilled in patient assistance, conflict resolution, and maintaining accuracy in fast-paced environments. Recognized for strong communication, teamwork, and attention to detail. Proven ability to stay calm under pressure, and deliver excellent service to patients and customers. Brings discipline, adaptability, and professionalism developed through the U.S. Army service.
Overview
6
6
years of professional experience
Work History
Registrar
Fairview Park Hospital
Dublin, GA
06.2023 - 09.2024
- Registered patients accurately, verified insurance, and ensured compliance with hospital policies.
- Provided compassionate assistance to patients and families during check-in and discharge.
- Handled confidential medical and billing information with professionalism and discretion.
- Worked closely with nurses, administrative staff to maintain smooth operations and data accuracy.
Correctional Officer
GEO Group- Riverbend
Milledgeville, Georgia
07.2023 - 01.2024
- Monitored inmate behavior to uphold safety and security within facility premises.
- Conducted thorough searches of inmates and living areas for contraband items.
- Responded effectively to emergencies and disturbances, ensuring safety for all individuals.
Customer Service/Cashier Team Lead
Walmart
Dublin, GA
08.2020 - 05.2023
- Lead a team of cashiers to ensure efficient daily operations, and excellent customer service.
- Trained and coached new employees on company policies, POS systems, and conflict resolution.
- Resolved escalated customer issues calmly and professionally, maintaining store satisfaction goals.
- Managed cash drawers, processed transactions, and ensured accuracy in daily reports.
- Recognized by management for strong leadership, dependability, and problem-solving skills.
Cashier
Piggly Wiggly Grocery Store
Wrightsville, Georgia
05.2018 - 07.2020
- Processed customer transactions efficiently at Piggly Wiggly Grocery Store.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to restock merchandise on shelves.
Education
High School Diploma -
Johnson County Highschool
Wrightsville, GA05-2020
Skills
- Service excellence
- Leadership skills
- Communication proficiency
- Listening skills
- Analytical problem solving
- Accurate data entry
- Microsoft Office expertise
- Patient intake processes
- Dispute resolution
- Efficient time management
- Flexible adaptability
- Reliable dependability
- HIPAA awareness and confidentiality
- Detail-oriented approach
Military Experience
Date : 10/2024-08/2025
Completed active duty training and serviced in the U.S Army, gaining valuable experience in teamwork, discipline, and adaptability. Developed strong communication, leadership, and problem-solving skills that translate effectively into customer service and healthcare environments.
Timeline
Correctional Officer
GEO Group- Riverbend
07.2023 - 01.2024
Registrar
Fairview Park Hospital
06.2023 - 09.2024
Customer Service/Cashier Team Lead
Walmart
08.2020 - 05.2023
Cashier
Piggly Wiggly Grocery Store
05.2018 - 07.2020
High School Diploma -
Johnson County Highschool