Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakia Lowery

Rock Hill,SC

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Papertrail Biasness Solution
03.2023 - Current
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Recorded over 100 new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Mentor

Southeast Elementary School
08.2022 - 05.2023
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Provided guidance on stress management and grounding techniques to reduce overwhelm.
  • Planned, developed, and implemented strategies to convey information with key decision makers.

Resident Assistant

Saint Augustine's College
08.2019 - 05.2023
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Supervised daily activities and provided assistance to staff.
  • Assisted in over 20 recruitment and selection of student leaders.
  • Supervised over 8 student employees and provided feedback on performance.

Customer Service Representative

Walmart
04.2016 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management

Education

Bachelor of Arts - Sociology

Saint Augustine's University
Raleigh, NC
05.2023

Skills

    • Records Preparation
    • Data Entry Documentation
    • Leadership Training and Development
    • Human Resources Operations
    • Employee Support
    • Exit Interviews and Processes
      • Company Organization
      • File and Records Management
      • Mentoring
      • Recruitment
      • Database Organization

Timeline

Administrative Assistant

Papertrail Biasness Solution
03.2023 - Current

Mentor

Southeast Elementary School
08.2022 - 05.2023

Resident Assistant

Saint Augustine's College
08.2019 - 05.2023

Customer Service Representative

Walmart
04.2016 - 08.2019

Bachelor of Arts - Sociology

Saint Augustine's University

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Shakia Lowery