Shakia Mills
New York,NY
Summary
Motivated professional in support services known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Support Specialist
One Medical Group
New York, NY
08.2023 - Current
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled space or equipment for special programs, meetings and conferences.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed medical records using an electronic health record system.
- Completed relevant insurance and other claim forms.
- Submitted diagnosis and procedure codes for insurance companies.
Case Manager
Maximus Health Services
New York, NY
06.2022 - 08.2023
- Coordinated support services and optimized communication between healthcare workers and patients.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Maintained confidentiality and adhered to professional ethics and standards.
- Transitioned clients to different providers based on progress or needs.
Housing Assistant
New York City Housing Authority
New York, NY
04.2020 - 04.2022
- Monitored client progress and updated case files accordingly.
- Maintained accurate records and documented client data in company databases.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Created reports on occupancy rates and rental income for management review.
- Implemented property inspection procedures to maintain compliance with housing codes.
Education
M.A.A Certifacation - Medical Administrative Assistant
Hostos Community College
Bronx, NY05-2022
High School Diploma -
Manhattan Early College High School For Advertisin
New York, NY06-2019
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Electronic health records
- Insurance claim processing
- Data entry accuracy
- Confidentiality adherence
- Scheduling management
- Customer communication
- Record keeping
- Time management
- Database management
- Healthcare
- Medical terminology
- Operations management
- Administrative procedures
- Document management
- Outlook configuration
- Microsoft planner
- First Aid/CPR
- Computer skills
Certification
- Certified Medical Administrative assistant
- Certified Mandated Reporter
- CPR Certified
- Certified Medical Billing and Coding Specialist
Timeline
Member Support Specialist
One Medical Group
08.2023 - Current
Case Manager
Maximus Health Services
06.2022 - 08.2023
Housing Assistant
New York City Housing Authority
04.2020 - 04.2022
M.A.A Certifacation - Medical Administrative Assistant
Hostos Community College
High School Diploma -
Manhattan Early College High School For Advertisin
Associate of Science - Business Administration
Borough of Manhattan Community College
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