Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakia Moore

Augusta,United States

Summary

Dedicated and results-oriented professional seeking a challenging supervisor position in an office environment where leadership skills, organizational expertise, and commitment to fostering a collaborative and efficient work culture can contribute to the overall success of the team. Additionally, as a certified Emergency Medical Technician-Intermediate (EMT-I), I bring a unique blend of crisis management experience and adaptability, ready to excel in dynamic and high-pressure situations. Organized and dedicated with A proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

25
25
years of professional experience

Work History

EMT-I

Gold Cross EMS
Apr2021 - Current
  • As a patient Care Representative, I would be the first point of contact for patients seeking medical assistance or information
  • Responsibility is to ensure a positive experience for patients by providing exceptional customer service, assisting and scheduling appointment and facilitating communication between patients, healthcare providers, and administrative staff
  • Monitor and evaluate the effectiveness of healthcare interventions and quality improvement
  • Knowledge of the healthcare system, public health principles
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
  • Ability to tailor write communications to address patient concerns, assessments, and plan given and present to healthcare providers.
  • Managed more than 30 incoming calls, emails and faxes a day from patients and other facilities

TELEPHONE MEDICAL ASSISTANT / SUPERVISOR

NAVCARE Augusta
05.2019 - 04.2021
  • Conducted telephone consultations with patients, addressing inquiries, and providing medical information under the guidance of healthcare professionals
  • Assessed and documented patient symptoms, offering guidance on self-care and determining the urgency of medical attention
  • Assisted in medication management by explaining prescription instructions, and potential side effects, and addressing patient concerns over the phone
  • Collaborated with pharmacies to ensure accurate prescription refills and timely medication delivery
  • Scheduled telehealth appointments, coordinating with patients and healthcare providers to facilitate virtual consultations
  • Managed appointment reminders and follow-up calls to support patient adherence to treatment plans
  • Provided patients with information on preventive care, wellness strategies, and lifestyle modifications over the phone
  • Offered resources and guidance for managing chronic conditions through telephonic support
  • Maintained accurate and detailed electronic health records (EHR) for each telephonic interaction, ensuring compliance with privacy regulations
  • Collaborated closely with nurses, physicians, and other healthcare professionals to convey patient information and ensure coordinated care.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
  • Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
  • Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Streamlined administrative processes to reduce errors and improve overall office efficiency.

EMT-I / MEDICAL ASSISTANT / SUPERVISOR

University Hospital Augusta
11.2015 - 05.2020
  • Led a team of 10 employees, providing guidance, training, and support to ensure a cohesive and productive work environment
  • Implemented effective communication strategies, fostering a positive team culture and improving overall staff morale
  • Spearheaded the collection and analysis of data for supply ordering, resulting in a streamlined inventory management system and a cost-effective approach to resource allocation
  • Utilized analytical skills to monitor usage patterns, optimize stock levels, and reduce waste, leading to a notable decrease in supply-related expenses
  • Oversaw the collection and organization of medical data for patients in a pain management setting, ensuring accuracy, confidentiality, and compliance with relevant regulations
  • Implemented efficient record-keeping processes, reducing errors and improving the accessibility of patient information for healthcare providers
  • Identified and implemented process improvements to enhance the overall efficiency of data collection and ordering procedures
  • Collaborated with the team to develop and implement standardized protocols reducing errors and increasing the speed of data retrieval
  • Worked closely with healthcare professionals to understand the unique requirements of pain management data collection, facilitating better patient care and treatment planning
  • Provided compassionate patient care, addressing concerns and ensuring a comfortable experience
  • Educated patients on medications, procedures, and post-care instructions
  • Scheduled and coordinated patient appointments, ensuring efficient patient flow and minimizing wait times
  • Managed front desk duties, including greeting patients, answering phones, and verifying insurance information
  • Maintained electronic health records (EHR) with meticulous attention to detail and in compliance with privacy regulations
  • Handled medical billing, coding, and insurance claim processing.
  • Communicated effectively with diverse populations during emergencies to gather information necessary for appropriate treatment plans.
  • Continuously refined skills through ongoing education and training opportunities relevant to emergency medical services.
  • Upheld strict compliance with local, state, and federal regulations governing emergency medical services operations at all times.
  • Contributed to positive workplace culture by maintaining professionalism during high-stress situations and providing support to colleagues when needed.
  • Demonstrated adaptability under pressure when facing unexpected challenges or limited resources during critical incidents.
  • Ensured proper equipment maintenance for optimal functionality in the field.
  • Streamlined record-keeping by accurately documenting all aspects of each call in a timely manner.
  • Minimized complications from traumatic injuries by performing rapid assessments, applying splints or bandages as required.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

EMT-I

Priority Care Ambulance Augusta
01.2012 - 06.2016
  • Demonstrated effective communication skills in high-pressure situations, ensuring clear and concise information exchange with healthcare professionals and dispatch personnel
  • Provided compassionate and empathetic care to patients and their families, offering support and reassurance during circumstances
  • Participated in community outreach programs to promote health education and vaccines screenings.

EMT-I

Capital City Ambulance Augusta
03.2008 - 01.2012
  • Collaborated with a diverse healthcare team, including paramedics, nurses, and physicians, to ensure seamless patient care during inter-facility transfers and emergency responses
  • Maintained accurate and detailed patient records, adhering to all relevant legal and ethical standards
  • Participated in ongoing training and professional development to stay current with the latest medical protocols and technologies.

EMT-I

Gold Cross EMS Augusta
01.2000 - 03.2008
  • Responded promptly to emergency calls, providing advanced prehospital life support to individuals in various medical situations
  • Administered medications, initiated intravenous (IV) therapy, and performed advanced airway management as required
  • Assessed and stabilized patients in critical condition, demonstrating proficiency in assessing vital signs and interpreting cardiac rhythms.

Education

certificate - EMT-I

augusta tech
Augusta, GA

Skills

  • Emergency medicine
  • First Aid & CPR
  • Airway Management
  • Medication and IV Administration
  • Patient care Documentation
  • Office Administration
  • Administrative Support
  • Data Entry
  • Word Processing
  • Scheduling appointments
  • Customer Relations
  • Confidential Document Control
  • Data organization
  • Spreadsheet Management
  • Business Administration
  • Database Maintenance
  • Mail handling
  • Staff Management
  • Records Management Systems
  • Document Management
  • Inventory Management
  • Bookkeeping
  • Document Scanning
  • Schedule Management
  • Multi-Line Phone Systems
  • Spreadsheet tracking
  • Workflow Coordination
  • Meeting Coordination
  • Research abilities
  • Performance Improvement
  • Technical Support
  • Document retrieval

Timeline

TELEPHONE MEDICAL ASSISTANT / SUPERVISOR

NAVCARE Augusta
05.2019 - 04.2021

EMT-I / MEDICAL ASSISTANT / SUPERVISOR

University Hospital Augusta
11.2015 - 05.2020

EMT-I

Priority Care Ambulance Augusta
01.2012 - 06.2016

EMT-I

Capital City Ambulance Augusta
03.2008 - 01.2012

EMT-I

Gold Cross EMS Augusta
01.2000 - 03.2008

EMT-I

Gold Cross EMS
Apr2021 - Current

certificate - EMT-I

augusta tech

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Shakia Moore