Shakia Perez

Hardworking customer service professional accustomed to fast-paced call center environments. Adept at working quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. Personable and friendly with over years of experience at prioritizing and completing simultaneous tasks while achieving demanding service goals. Customer-oriented team player with expertise in customer relationship management, conflict resolution and up-selling. Dependable and courteous self-starter seeking to leverage background into role with progressive organization. Dedicated Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty. Personable, friendly and solution-oriented with over years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Worked two years as a part time front desk secretary for the New Britain Herald as well as a CRS for the company.

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

• Willing To Relocate: Anywhere
• Authorized To Work: US for any employer