SHAKIA THOMAS-GRIMMAGE
Gainesville
Summary
Customer Support Specialist with a proven track record of exceeding expectations and enhancing customer satisfaction. Demonstrates composure in high-pressure situations, effectively reducing dissatisfaction through clear communication and targeted solutions. Skilled in identifying and implementing win-win resolutions for customer issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician I
Florida Autism Center Specialty Clinics/Bluesprig
Gainesville
09.2023 - Current
- Company Overview: UF-CAN (University of Florida Center of Autism and Neurodevelopment)
- Proficient in implementing behavior plans for pediatric feeding disorders and challenging behavior.
- Experience working 2:1 with clients and integrating Family Guidance into therapy sessions.
- Skilled in implementing toothbrushing protocols, toileting protocols, and stool typing.
- Proficient in data collection using tools such as Bdatapro and Excel for research purposes.
- UF-CAN (University of Florida Center of Autism and Neurodevelopment)
Call Center Agent
Concentrix
Valdosta
02.2023 - 08.2023
- Handled inbound and outbound calls to facilitate customer interactions.
- Assisted customers with diverse services while adhering to company standards.
- Audited customer account information to identify issues and develop solutions.
- Monitored customer accounts regularly for signs of unauthorized activity or suspicious transactions.
- Goldman Sachs/Apple credit card fraud analysis specialist.
Sales Associate/Team Lead
Bath and Body Works
Valdosta
10.2021 - 02.2023
- Trained new team members on cash register operation, stock procedures, and customer service protocols.
- Arranged merchandise with signage and visually appealing displays to boost sales and reduce overstock.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Developed training materials to enhance onboarding efficiency for new staff members.
- Designed product displays that attracted customer attention and promoted increased sales.
Community Turn Assistant
Coastal Ridge Real Estate
Gainesville
07.2022 - 08.2022
- Streamlined student turn season preparations through diverse task support.
- Facilitated resident functions to achieve satisfaction objectives.
Front Desk Receptionist
Winnersville Fitness
Valdosta
01.2021 - 01.2022
- Managed payment collections and membership renewals, improving financial operations.
Resolved billing discrepancies to uphold service quality and client relations.
Sales Associate
Plato's Closet
Valdosta
01.2020 - 01.2021
- Greeted customers to identify wants and needs for tailored assistance.
- Assessed customer requirements to provide detailed product information.
- Arranged merchandise with effective signage and displays to boost sales and clear inventory.
- Executed cashier duties, including payment processing and change management.
Ride Operator
Wild Adventures Theme Park
Valdosta
01.2019 - 01.2020
- Operated attraction equipment in strict adherence to operational procedures.
- Trained new employees on safety mechanisms and ride features.
- Monitored audio and visual equipment while operating control panels for ride systems.
Education
B.A. - Marketing
Valdosta State University
Valdosta, GA05-2022
Highschool Diploma -
Buchholz High School
Gainesville, FL01.2018
Skills
- Behavior plan implementation
- Data collection and analysis
- Family guidance integration
- Customer service excellence
- Fraud analysis
- Time management
- Problem solving
- Performance monitoring
- Client relationship management
Certification
- RBT Certification, 11/02/2023, RBT-23-308599
- CPR/AED Adult/Child/Infant, 09/20/2023, 09/2025
Medicaid Fl Rbt Approved
True
Npi Number
1649058835
Timeline
Registered Behavior Technician I
Florida Autism Center Specialty Clinics/Bluesprig
09.2023 - Current
Call Center Agent
Concentrix
02.2023 - 08.2023
Community Turn Assistant
Coastal Ridge Real Estate
07.2022 - 08.2022
Sales Associate/Team Lead
Bath and Body Works
10.2021 - 02.2023
Front Desk Receptionist
Winnersville Fitness
01.2021 - 01.2022
Sales Associate
Plato's Closet
01.2020 - 01.2021
Ride Operator
Wild Adventures Theme Park
01.2019 - 01.2020
B.A. - Marketing
Valdosta State University
Highschool Diploma -
Buchholz High School
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