Shakiah Broughton
Sumter,SC
Summary
Seeking to challenge myself with new opportunities and create a lasting impact on the communication channels between management and employees utilizing my experience in managing critical functions of the HR division.
Overview
9
9
years of professional experience
Work History
Administration Assistant/HR Assistant
Angel Maid
07.2022 - Current
- Coordinates and maintains records for staff office space
- Provide information by answering questions and requests
- Maintaining and revising the company’s handbook on policies and procedures
Case Worker Assistant (Human Service Specialist 1)
South Carolina Department of Social Services
10.2019 - 06.2022
- Filing and maintaining case history report
- Supporting case managers with a variety of administrative tasks to writing narratives for case files
- Conduct interviews with custodial parents for intergovernmental cases, and other cases as necessary
- Monitor and keep up with intergovernmental cases and keep other states advised of activities
Customer Service Representative
Sykes Enterprise
06.2015 - 08.2018
- Resolve product or service problems by clarifying the customer's complaint
- Greet customers warmly and ascertain problems or reason for calling
Education
MBA - Human Resources
Saint Leo University
Saint Leo, FL08.2024
Bachelor of Arts - Human Services
Saint Leo University
Saint Leo, FL05.2022
High School Diploma -
Sumter High School
Sumter, SC06.2014
Skills
- Leadership
- Adaptability
- Commitment to excellence
- Career-focused
Accomplishments
Deans List
Timeline
Administration Assistant/HR Assistant
Angel Maid
07.2022 - Current
Case Worker Assistant (Human Service Specialist 1)
South Carolina Department of Social Services
10.2019 - 06.2022
Customer Service Representative
Sykes Enterprise
06.2015 - 08.2018
High School Diploma -
Sumter High School
MBA - Human Resources
Saint Leo University
Bachelor of Arts - Human Services
Saint Leo University
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