SHAKIARA JACKSON
Summary
Highly organized and efficient Patient Access Scheduler with comprehensive experience in coordinating patient appointments, medical procedures, tests, and imaging. Possess strong knowledge of medical terminology, insurance verification processes, and electronic health records management. Demonstrated skills in multitasking under pressure while maintaining high standards of accuracy and efficiency. Proven ability to positively impact patient satisfaction through excellent communication and empathetic customer service.
Overview
10
10
years of professional experience
Work History
Armed Security Officer/ FireArm Instructor
GOLD GUARD SECURITY LLC/FIRST SHOT DEFENSE LLC
Baltimore, MD
01.2018 - Current
- Patrolled assigned areas to detect and deter criminal activity, suspicious persons, and trespassers.
- Maintained order during special events and emergencies by responding to calls for assistance.
- Ensured the safety of personnel, property, and assets by inspecting buildings, grounds, and equipment.
- Operated two-way radios to communicate with other officers or emergency personnel in a timely manner.
- Interacted professionally with individuals from diverse backgrounds while enforcing laws and regulations.
- Provided protection services for dignitaries or high-profile clients as needed.
- Responded quickly and appropriately to alarms indicating unauthorized access or potential threats.
- Performed surveillance operations using video cameras to monitor activity on premises.
- Participated in regular firearms training exercises to ensure proficiency in proper use of weapons.
- Monitored security systems including CCTV cameras, alarm systems, and electronic locks.
- Conducted security checks on personnel entering and exiting the premises.
- Developed and implemented firearms training programs for law enforcement personnel.
- Conducted classroom lectures, practical exercises, and range qualifications.
- Provided instruction on the safe handling of firearms in multiple settings.
- Demonstrated proper shooting techniques to students in a variety of scenarios.
Armed Special Police Officer
Metropolitan Protective Service
Prince George, MD
06.2024 - 11.2024
- Conducted physical security patrols of assigned areas to detect and prevent criminal activity.
- Monitored access control systems, CCTV cameras and alarm systems to ensure safety of personnel and property.
- Provided assistance with crowd control during public events.
- Responded to emergency calls for service from dispatch or other law enforcement agencies.
- Assisted in investigations of suspicious activities by interviewing witnesses, suspects and victims.
- Conducted searches for prohibited items such as weapons, drugs and explosives.
- Maintained daily log entries detailing all patrol activities including arrests made, reports written.
- Enforced laws and ordinances on the property as necessary.
- Participated in training exercises designed to enhance officer safety skills.
- Attended court hearings related to cases worked on as part of duties.
- Assisted in developing strategies to reduce crime in assigned area.
- Prepared detailed incident reports documenting all investigative steps taken during an investigation.
- Utilized specialized equipment such as radios, batons, handcuffs, firearms, when needed.
PATIENT ACCESS ASSOCIAT
MT. WASHINGTON PEDIATRIC HOSPITAL
10.2022 - 10.2024
- Delivered top-tier service in high-volume call environment
- Facilitated patient pre-registration for hospital services
- Orchestrated appointment arrangements spanning over 30 healthcare centers such as University of Maryland, Johns Hopkins, and Washington Pediatric Hospital
- Greeted patients and visitors in a friendly, professional manner.
- Verified patient information through insurance eligibility checks.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Scheduled appointments for patients according to their needs and preferences.
- Entered medical codes into the electronic health record system accurately.
- Obtained authorization numbers from insurance companies when needed before providing services.
- Created reports on patient demographics, billing activities, and other related topics as requested by management.
Patient Access Registrar
Johns Hopkins Hospital
Baltimore, MD
06.2021 - 10.2022
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Ensured all patient registration forms were completed accurately and efficiently.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
- Assisted with scheduling appointments for patients via telephone or web portal.
- Responded to inquiries from providers regarding insurance coverage and benefits.
- Processed referrals to specialists ensuring appropriate authorization was obtained.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Attended weekly meetings with team members discussing new policies and procedures related to access services.
- Prepared daily reports which included tracking of registrations, cancellations, no-shows.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
PATIENT ACCESS ASSOCIAT
SINAI HOSPITAL
10.2014 - 10.2020
- Collaborated with physicians' offices for seamless communication on patient information
- Processed patient charts adhering to paperwork flow requirements
- Maintain compliance with HIPAA regulations during all interactions
- Facilitated patient pre-registration for hospital services
- Strong reliance built in team settings
- Confirmed insurance benefits with providers.
- Coordinated authorization needs with physician offices ahead of scheduled appointments
- Exhibit strong verbal communication
- Supported team members when necessary
- Managed monthly billing and accounting for therapists
- Developed standardized templates tailored for medical professionals
- Generate charts for newborn infants
- Planned schedules for cesarean sections
- Scheduled appointments for patients according to their needs and preferences.
- Verified patient information through insurance eligibility checks.
Education
High School Diploma -
Academy For College And Career Exploration
Baltimore, MD06-2013
Skills
- Medical terminology proficiency
- HIPAA Compliance
- Insurance Verification
- Strong Organization
- Appointment Scheduling
- Information Collection
- Statistical Data Management
- Patient Registration
- Fee Collection
- Patient check-in
- Post-Discharge Care Coordination
- Pre-Admission Requests
- Registration management
- Computer Skills
- Investigative skills
- Background Investigations
- Community policing
- Surveillance techniques
- Firearms proficiency
- Radio communication
- First Aid Training
- Problem-solving abilities
- Student Engagement
- Peer relationships
- Stress Management
- Microsoft Office expertise
- Document Scanning
- Data transcription
- Data Entry
- Information Verification
- Data Collection
- Bookkeeping
- Administrative Support
Timeline
Armed Special Police Officer
Metropolitan Protective Service
06.2024 - 11.2024
PATIENT ACCESS ASSOCIAT
MT. WASHINGTON PEDIATRIC HOSPITAL
10.2022 - 10.2024
Patient Access Registrar
Johns Hopkins Hospital
06.2021 - 10.2022
Armed Security Officer/ FireArm Instructor
GOLD GUARD SECURITY LLC/FIRST SHOT DEFENSE LLC
01.2018 - Current
PATIENT ACCESS ASSOCIAT
SINAI HOSPITAL
10.2014 - 10.2020
High School Diploma -
Academy For College And Career Exploration
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