Summary
Overview
Work History
Education
Skills
Timeline
Shakiba Pressley

Shakiba Pressley

Fountain Inn,SC

Summary

Industrious Supply Chain Supervisor skilled in leading and training staff members to achieve high performance. Talent in conducting performance evaluations and implementing continuous improvement strategies to promote organizational success. Excellent communicator with logistics coordination expertise.

Overview

20
20
years of professional experience

Work History

Logistics System Specialist

GE Aero Energy
12.2022 - Current
  • Analyzed worker process data to discover factors negatively impacting operational efficiency in systems, designing remedial methods of correction.
  • Trained employees in use of WMSA/POWER MAX/OTM system, overseeing onboarding process and verifying trainee competence.
  • Prepared documentation on policies and procedures for operating systems.
  • Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
  • Collaborated with stakeholders to enhance system utilization and efficiency by customizing business processes.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

ABM Candidate Care Coordinator/Recruiter

Insight Global
03.2022 - 08.2022
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Documented information and submitted detailed reports.
  • Obtained background check data on characters, financial statuses and personal histories.
  • Assists Candidates with their I9 packages and Onboarding forms.

Customer Service Specialist

Optum, UnitedHealth Group
10.2021 - 02.2022
    • Answered average of 30-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
    • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
    • Described product highlights and benefits to help guide purchasing decisions.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Responded to customer requests for products, services and company information.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Vanguard Investment

Randstad
06.2021 - 08.2021
    • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
    • Provided information regarding charge accounts and loyalty programs.
    • Answered constant flow of customer calls with minimal wait times.
    • Consulted with outside parties to resolve discrepancies and create effective solutions.
    • Responded to customer requests for products, services and company information.
    • Calculated fees due, interest and change for customer transactions.
    • Maintained friendly and professional customer interactions.

Customer Service Representative

AppleOne Employment Services
04.2021 - 07.2021
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Developed community reputation through commitment to customer satisfaction and strong client relationships.
    • Consulted with outside parties to resolve discrepancies and create effective solutions.
    • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
    • Created detailed sales presentations to communicate product features and market data.
    • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
    • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Supply Chain Manager

ZF Transmissions
10.2016 - 11.2020
    • Manage to load and unload all trucks at ZF Transmissions in time.
    • Manage Shipping & Receiving Area warehouses for purchased parts as well as finished goods.
    • Manage physical transport of all finished goods.
    • Manage training for new and established employees regarding appropriate working procedures.
    • Manage all shipping and receiving documents and information flow of incoming and outgoing material to and from ZF Transmissions, as well as internal labeling.
    • Lead and initiate development of In-House Logistics Department to meet department and company goals.
    • Optimized supply chain infrastructure by assessing and initiating targeted changes to reduce operating costs by 80%

On-Site Recruiter Specialist

MAU Workforce Solutions
02.2015 - 09.2016
    • Proficiency using Google mail, calendaring and shared drives Scheduled and conducted 100 interviews each week.
    • Maintained filing system of current, prospective and future positions.
    • Evaluated strengths and weaknesses of candidates through effective screening processes.
    • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
    • Verified applicant references and employment details.
    • PHR, SPHR, PMI or similar disciplines preferred
    • Ability to rely on experience and judgment to plan and accomplish goals
    • Experience in resolving conflicts and gaining cooperation among peers, staff, and client
    • Experience in researching complex issues and developing recommended action.
    • Up to date on progressive recruiting methods and uses to identify & recruit talent
    • Effective interpersonal and written communication skills
    • Advanced ATS skills; preferably 3+ years' experience with SAP Success Factors

Operations Supervisor

Exel Logistic
12.2014 - 05.2015
    • Monitored supply chain and managed all logistics functions for company.
    • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
    • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Received and processed stock into inventory management system.
    • Supervised 100 employees on 1 shift 2 shift 3 shift, overseeing efficiency of material and and Trucks KPI.

SSG Sergeant

US Army
03.2003 - 06.2011
  • Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
  • Managed team of 20 soldiers across 2 platoons, including establishing and enforcing performance policies.
  • Worked with all government entities to ensure even distribution of knowledge.
  • Responsible for all range planning and equipment load out for both day and night ranges.
  • Organized and coordinated the recruiting, training and placement of participants.
  • Developed team communications and information for meetings
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Participated in team-building activities to enhance working relationships

Education

Bachelor of Science - Intelligence Studies

American Military University, West Virginia
07.2013

Associate of Science - Communication Studies

Central Texas College, Killeen, TX
03.2005

Associate of Science - Psychology

Long Island University, Brooklyn N.Y
09.2000

Skills

  • Supply chain distribution
  • Sales Consultant Experience
  • Supply Chain Management
  • Multi-plant experience
  • SAP experience
  • JIT/JIS automotive experience
  • Leadership Training
  • Bilingual Spanish
  • Oracle/ MRO experience
  • PHR, SPHR, PMI or similar disciplines preferred RPO
  • Taleo SQL & Eightfold
  • Power BI
  • CPC, COC, CIC
  • Experience using People Soft Payroll 92

Timeline

Logistics System Specialist - GE Aero Energy
12.2022 - Current
ABM Candidate Care Coordinator/Recruiter - Insight Global
03.2022 - 08.2022
Customer Service Specialist - Optum, UnitedHealth Group
10.2021 - 02.2022
Vanguard Investment - Randstad
06.2021 - 08.2021
Customer Service Representative - AppleOne Employment Services
04.2021 - 07.2021
Supply Chain Manager - ZF Transmissions
10.2016 - 11.2020
On-Site Recruiter Specialist - MAU Workforce Solutions
02.2015 - 09.2016
Operations Supervisor - Exel Logistic
12.2014 - 05.2015
SSG Sergeant - US Army
03.2003 - 06.2011
American Military University - Bachelor of Science, Intelligence Studies
Central Texas College - Associate of Science, Communication Studies
Long Island University - Associate of Science, Psychology

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Shakiba Pressley