Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakiel Polley Smith

Arlington,TX

Summary

Dynamic and disciplined, I leveraged packaging and self-motivation skills at Amazon to enhance warehouse efficiency and customer satisfaction. Achieved near-perfect inventory accuracy and fostered a culture of continuous improvement. My proactive approach and ability to maintain rigorous standards underpin my track record of streamlining operations and boosting team productivity.

Overview

15
15
years of professional experience

Work History

Warehouse Worker

Amazon
09.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Reduced waste, implementing recycling procedures for packaging materials.

Warehouse Associate

Fedex
08.2024 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as Number pounds.

Call Center Representative

Gainwell Technologies
01.2015 - 01.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Met customer call guidelines for service levels, handle time and productivity.

Server

Studio Movie Grill
01.2010 - 01.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Associate Of Business Administration - Business

University of Central Arkansas
Conway, AR
06.2016

Diploma - Business

Arlington Juan Seguin
Arlington, TX
05.2012

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing

Timeline

Warehouse Worker

Amazon
09.2024 - Current

Warehouse Associate

Fedex
08.2024 - Current

Call Center Representative

Gainwell Technologies
01.2015 - 01.2017

Server

Studio Movie Grill
01.2010 - 01.2012

Associate Of Business Administration - Business

University of Central Arkansas

Diploma - Business

Arlington Juan Seguin

Similar Profiles

CREATE PROFILE
Shakiel Polley Smith