Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shakiem Spaulding

The Bronx,NY

Summary

Dynamic case manager with extensive experience at Manhattan Outreach Consortium, excelling in client advocacy and crisis intervention. Proven ability to maintain accurate documentation while effectively managing caseloads. Skilled in connecting clients to community resources, ensuring eligibility for benefits, and fostering positive relationships to enhance client outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Homeless Out Reach Case Manager

Mmanhattan Outreach Consortium (CUCS)
New York, NY
04.2025 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Monitored client progress through regular follow-up contacts.
  • Assisted individuals with eligibility for available benefits.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Managed caseloads effectively, ensuring timely documentation and reporting.

Benefits Advisor

Dept. of Corrections - Rikers Island
Queens, NY
08.2020 - 04.2025
  • Assessed clients to determine legal and social service needs.
  • Managed caseloads consisting of multiple individuals while ensuring that each individual receives adequate attention and support.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Assisted individuals with eligibility for available benefits.
  • Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of benefits.

Residential Aide

Breaking Grounds (The Andrews Safe Haven)
New York, NY
08.2017 - 08.2020
  • Cultivated positive relationships with residents by respecting individual needs and preferences.
  • Managed conflict resolution among residents while maintaining composure.
  • Administered medications according to established protocols and maintained accurate records.
  • Organized social events, including movie nights and game nights, to enhance resident engagement.
  • Executed emergency protocols, such as fire drills and evacuation plans, ensuring compliance.
  • Responded promptly to medical emergencies within the shelter environment.
  • Coordinated and managed donations for residents, including clothing, food, and hygiene products.
  • Assisted in client intake by gathering necessary information and verifying service eligibility.

Shift Supervisor

Project Renewal
New York, NY
02.2014 - 08.2017
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Investigated accidents or incidents occurring during shift hours.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Trained new staff on relevant protocols and procedures pertaining to their roles within the organization.
  • Conducted regular inspections of the facility and equipment to ensure proper functioning.
  • Implemented crisis intervention techniques when dealing with challenging situations involving clients or staff members.
  • Assisted in resolving conflicts between staff members or clients within the shelter environment.
  • Maintained accurate records of all shelter activities.
  • Monitored the daily operations of the shelter.

Education

High School Diploma -

John F Kennedy
The Bronx, NY
11-1998

Skills

  • Case management
  • Crisis intervention
  • Client advocacy
  • Benefit eligibility
  • Documentation accuracy
  • Community resources

Certification

  • Crisis Prevention Intervention Certification | Certified FDNY Fire Safety Coordinator | Suicide Assessment Prevention
    Opioid Overdose prevention Certification | Trauma Informed Care | Certified Application Counselor for NYS Health Exchange
  • Licensed Security Officer
  • CPR

References

References available upon request.

Timeline

Homeless Out Reach Case Manager

Mmanhattan Outreach Consortium (CUCS)
04.2025 - Current

Benefits Advisor

Dept. of Corrections - Rikers Island
08.2020 - 04.2025

Residential Aide

Breaking Grounds (The Andrews Safe Haven)
08.2017 - 08.2020

Shift Supervisor

Project Renewal
02.2014 - 08.2017

High School Diploma -

John F Kennedy

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