Shakiera Eskridge
Ocean,NJ
Summary
Seeking a position within the company that reflects my experience, skills, including dedication, meeting goals, creativity, and the ability to follow through within the company.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
The Arc Of Monmouth
09.2022 - Current
- Enhance quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assist clients in achieving personal goals through tailored care plans and daily skill-building activities- medication administration, transportation, cooking and cleaning
- Maintain a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborate with interdisciplinary teams to develop comprehensive support strategies for each client's unique needs.
- Submitt all proper documentation for each client for state records
Front End Supervisor and CSM
Shoprite Supermarkets
06.2019 - Current
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborate with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Monitored cash drawers at checkout stations to verify adequate cash supply- including end of the night deposits
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Surgical Appeals Coordinator
Seaview Ortho
10.2021 - 09.2022
- Appeal Surgical Denials, Adjust Claims, Verification of insurance, No Fault and Workman’s Compensation
- Enhanced appeal resolution rates by thoroughly reviewing and analyzing case documentation.
- Streamlined appeals process for increased efficiency through consistent tracking and monitoring of cases.
Birth Certificate Register
Robert Wood Johnson Barnabas Health
06.2019 - 05.2022
- Birth Certificate Registrar, Documenting the accuracy of child’s birth, Data Entry, Administrative tasks relevant to the department
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Team Leader
First Student Bus Transportation
05.2016 - 06.2020
- Supervise and training of new hires.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Handled complaints , investigating all issues and finding the best resolution, refund, discount etc
Bank Teller II
TD Bank NA
01.2010 - 01.2016
- Bank Teller, Customer Service, Acting Supervisor on Weekends, Processing of money and checks daily, money transfers, Microsoft Spreadsheet
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
Some College -
Brookdale Community College
09.2010
Graduated/Diploma -
Neptune Sr. High School
06.2009
Skills
- Cash Counting
- Complaint Resolution
- Administrative Support
- Behavior Redirection
- Patient Management
- Data Entry Accuracy
- Research Capabilities
- Customer Service
- Organizational Skills
Timeline
Direct Support Professional
The Arc Of Monmouth
09.2022 - Current
Surgical Appeals Coordinator
Seaview Ortho
10.2021 - 09.2022
Front End Supervisor and CSM
Shoprite Supermarkets
06.2019 - Current
Birth Certificate Register
Robert Wood Johnson Barnabas Health
06.2019 - 05.2022
Team Leader
First Student Bus Transportation
05.2016 - 06.2020
Bank Teller II
TD Bank NA
01.2010 - 01.2016
Some College -
Brookdale Community College
Graduated/Diploma -
Neptune Sr. High School
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