Shakierra Roberson
Bradenton,FL
Summary
Hello Future Employer ! My name is Shakierra Roberson i am a very hard working college student. You can call me the jack of all trades really i am a motivated professional experienced in providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
Sarasota, FL
06.2022 - 05.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
CUSTOMER SERVICE ASSOCIATE
Spectrum
St.petersburg, Fl
09.2022 - 08.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Processed customer adjustments to maintain financial accounts.
Education
ASSOCIATE'S IN COMPUTER SCIENCE CANDIDATE -
State College of Florida
01.2024
Skills
- Quality Assurance Controls
- Mobility Assistance Needs Understanding
- Data Analysis
- Spreadsheets
- Data Management
- Call Center Operations
- Demonstrated strong communication skills
- Displayed professionalism when dealing with difficult customers
- Assisted customers with product selection, order entry, and payment processing
- Processed customer adjustments to maintain financial accounts
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Recommended improvements in products, services, or billing methods
- Followed up promptly on all unresolved cases from previous shifts
- Referred unresolved customer grievances to designated departments for further investigation
- Created detailed reports on operational activities including sales, expenses, labor costs
- Performed daily inspections of facility equipment and safety protocols
- Ensured quality customer service by maintaining a positive attitude in difficult situations
- Utilized strong communication skills to effectively delegate tasks and motivate employees
- Audited store supplies at regular intervals
- Conducted weekly performance reviews with team members
- Trained new employees on company policies, procedures, and work ethics
- Resolved customer complaints efficiently while adhering to company standards
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Microsoft Excel 2019
- CPR
References
References available upon request
Timeline
CUSTOMER SERVICE ASSOCIATE
Spectrum
09.2022 - 08.2023
Customer Service Representative
Alorica
06.2022 - 05.2024
ASSOCIATE'S IN COMPUTER SCIENCE CANDIDATE -
State College of Florida
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