Shakieya Roberson
Rocky Mount,NC
Summary
Detail-oriented healthcare professional with inpatient care, medical records management, and healthcare support. Skilled in collaborating with healthcare providers, and protecting confidential patient information while delivering efficient, high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Datavant
Rocky Mount, North Carolina
02.2025 - Current
- Delivered technical assistance to clients using Datavant's data integration platform.
- Collaborated with cross-functional teams to resolve product-related inquiries efficiently.
- Engaged with customers through multiple channels, ensuring timely responses.
- Provided technical support via phone, email, and chat to enhance customer experience.
- Researched solutions for customer inquiries and escalated unresolved issues to relevant teams.
- Maintained knowledge of industry trends to improve support processes and customer satisfaction.
Patient Care Technician
Fresenius Medical Center
Rocky Mount, NC
08.2024 - 02.2025
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient information accurately in electronic health records to maintain comprehensive records.
- Collaborated with healthcare team to enhance quality of care delivery for patients.
- Responded promptly to call lights, addressing requests from patients, families, and staff members.
- Provided direct patient care and assisted healthcare team members with various tasks.
- Performed EKGs, phlebotomy, and laboratory tests as directed by physician or RN.
- Executed daily maintenance on dialysis machines, including cleaning and sterilization procedures.
- Primed dialyzer with saline or heparinized solutions while adhering to preparation protocols.
Verification Representative
Working Solutions
Rocky Mount, NC
02.2023 - 12.2024
- Verified insurance information for benefits coverage and input pre-authorization documents into system.
- Educated patients on insurance benefits and verification processes.
- Responded to customer inquiries via phone and email with professionalism.
- Researched insurance plans to identify available coverages and benefits.
- Conducted outbound calls to confirm patients' insurance coverage status.
Chart Retrieval Specialists
Ciox Health Phoenix
Rocky Mount, North Carolina
10.2023 - 08.2024
- Coordinated with healthcare providers to secure essential documentation for patient records.
- Verified accuracy of patient demographics and provider information in records requests.
- Contacted medical offices to obtain and retrieve patient medical records, enhancing healthcare quality.
- Assisted in formulating strategies to improve customer satisfaction levels.
Education
Bachelor of Science - Healthcare Administration
North Carolina Wesleyan Unviersity
Rocky Mount, NC05-2023
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2017
Some College (No Degree) - Healthcare Administration
Fayetteville State University
Fayetteville, NCSkills
- Technical support
- Customer engagement
- Data integration
- Product knowledge
- Issue escalation
- Customer relationship management
- Remote support
- Vital signs monitoring
- Phlebotomy procedures
- CPR certification
- Patient care
- EHR/EMR
- Clinical Documentation
- HIPAA Compliance
Certification
BLS (Basic Life Support)
Timeline
Product Support Specialist
Datavant
02.2025 - Current
Patient Care Technician
Fresenius Medical Center
08.2024 - 02.2025
Chart Retrieval Specialists
Ciox Health Phoenix
10.2023 - 08.2024
Verification Representative
Working Solutions
02.2023 - 12.2024
Bachelor of Science - Healthcare Administration
North Carolina Wesleyan Unviersity
High School Diploma -
Rocky Mount High School
Some College (No Degree) - Healthcare Administration
Fayetteville State University