Summary
Overview
Work History
Education
Skills
Timeline
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Shakil Dossani

Fort Worth,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Starbucks Team Leader

Target
12.2021 - Current
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Molded team and embraced change to adapt within a dynamic market.

Seasonal Specialist

Apple
09.2023 - 01.2024
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.

Customer Account Executive

Comcast
02.2023 - 08.2023
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Achieved sales among top 10% of salespeople in company
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.

Education

BBA - Marketing

University of North Texas
Denton, TX
05.2025

BBA - Logistics And Supply Chain Management

University of North Texas
Denton, TX
05.2025

Associate of Arts - Business Administration

Tarrant County College
Fort Worth, TX
05.2023

High School Diploma -

Timberview High School
Arlington, TX
08.2022

Skills

  • Export Compliance
  • Quality Assurance Standards
  • Strong Computational Skills
  • Client Needs Assessment
  • Microsoft Office
  • Data Entry Proficiency
  • Quality Control Procedures
  • Staff Training
  • Hiring and Training
  • Financial Management
  • Conflict Resolution Techniques

Timeline

Seasonal Specialist

Apple
09.2023 - 01.2024

Shift Supervisor

Starbucks
05.2023 - Current

Customer Account Executive

Comcast
02.2023 - 08.2023

Starbucks Team Leader

Target
12.2021 - Current

BBA - Marketing

University of North Texas

BBA - Logistics And Supply Chain Management

University of North Texas

Associate of Arts - Business Administration

Tarrant County College

High School Diploma -

Timberview High School

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Shakil Dossani