Shakil Khan
Financial Councilor
Galloway Township ,NJ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability and highly organized, proactive, and punctual with a team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Financial Assistance Representative
Atlantic Care Regional Medical Center
12.2023 - Current
- Responded to patient's questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased patient's satisfaction by addressing and resolving complaints in a timely manner.
Food and Beverage Supervisor
Bally's Atlantic City
02.2022 - 05.2022
- Developed and implemented budgets, met, or exceeded sales targets, hired, trained, and supervised team members and fulfilled dining needs and desires of patrons
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary, and safe environments.
Supervisor
Bally’s Dunkin' Donuts
09.2017 - 11.2020
- Provided ongoing training to address staff needs
- Complied with company policies, objectives, and communication goals
- Responded to customer questions regarding products, prices, and availability
- Coached staff members to develop long-term career goals
- Resolved customer complaints and adjusted policies to meet changing needs
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Manager
Subway restaurants
07.2012 - 09.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Trained employees in additional job positions to maintain coverage of roles
- Examined merchandise to correctly price and display products
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Recruited and hired qualified candidates to fill open positions
- Set sales and profit goals and implemented plans to correct performance deficiencies.
Education
BBA - Bachelor of Business Marketing
Richard Stockton University
Galloway, NJ01.2022
Associate of Science - Business Administration
Atlantic Cape Community College
Atlantic City, NJ12.2018
Skills
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- On dean’s list
- Proficient in Microsoft office and POS system
- Reliable and Responsible
- Ability to work fast paced high stress environment
- Inventory and time Management
- Bilingual in English and Bengali
Timeline
Financial Assistance Representative
Atlantic Care Regional Medical Center
12.2023 - Current
Food and Beverage Supervisor
Bally's Atlantic City
02.2022 - 05.2022
Supervisor
Bally’s Dunkin' Donuts
09.2017 - 11.2020
Manager
Subway restaurants
07.2012 - 09.2020
BBA - Bachelor of Business Marketing
Richard Stockton University
Associate of Science - Business Administration
Atlantic Cape Community College
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