Shakil Khan
Outlet Manager
Doha
Summary
Highly accomplished & respected professional extensive knowledge and experience, handling Food & Beverage Operations, managing multiple outlets and working with a large number of international staff. Leading no.1 restaurant (Q Lounge & Restaurant) at Trip Advisor in Doha since 2021 to till date. I am a confident organized person with effective communications skills, demonstrated by the ability to converse with staff at all levels and build a strong rapport with the internal and the external customers. I am equally capable of performing well as part of a team or independently on my own initiative. I am a quick learner with a flexible attitude and work effectively to meet targets and deadlines. Skilled and highly qualified all aspects of Hotel Operations, ensuring compliance with regulatory, coordinating all departments, including Sales, Front Office, Reservations, Housekeeping, Convention Services, Guest Relations, Food& Beverage, Banquets, Security& Senior Management. Apply excellent critical thinking & problem resolutions skills to all projects undertaken. Maintain highest levels of customer service to ensure client satisfaction & repeat business.
Overview
14
14
years of professional experience
5
5
Certificates
Work History
Outlet Manager
Minor Hotels - Banana Island Resort Doha by Anantara
10.2021 - Current
- Greet and handle all the guest, interaction with high level of professionalism
- Monitor schedules for the operation of the restaurant to achieve a profitable result
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings
- Resolve guest issues
- Delegate task appropriately to team member and assist them if required
- Ensures Food & Beverage items are served as per LSOP
- Practice collaboration within F&B and foster this relationship with other department.
Assistant Outlet Manager
Minor Hotels - Banana Island Resort Doha by Anantara
10.2017 - 09.2021
- Ensuring the highest F&B service standard
- Keeping control of Food & Beverage cost
- Recruiting, Training & developing the team
- Monitoring the sales and implementing new ideas
- Ensuring Health & Safety standards
- Overseeing guest reservation
- Resolving guest complaints
- Preparing Schedules
- Liaising with the CDC to develop menu.
Outlet Supervisor
Minor Hotels - Banana Island Resort Doha by Anantara
10.2017 - 09.2021
- Ensuring the highest F&B service standard
- Keeping control of Food & Beverage cost
- Recruiting, Training & developing the team
- Monitoring the sales and implementing new ideas
- Ensuring Health & Safety standards
- Overseeing guest reservation
- Resolving guest complaints
- Preparing Schedules
- Liaising with the CDC to develop menu.
Team leader
The Cove Rotana Resort
02.2012 - 03.2016
Team Leader
Ramee Rose Hotel
08.2011 - 01.2012
F&B Associates
Ramee Rose Hotel
10.2010 - 08.2011
Education
Bachelor of Science - Hospitality, Hotel Administration & Applied Nutrition
Institute of Hotel Management, Karaikudi
Karaikudi, TamilnaduEMBA - Hospitality
IIBM
04.2001 -
Skills
F&B Operations
Managing Talent
Menu development
Influencing People
Management Foundation
Handling Difficult Guest
Job Coach Trainer
Operations Management
Inspiring and Motivating Individuals
Employee Relations
Brand Awareness
Social Media Marketing
Staff Scheduling
Performance Analysis
Promotions planning
Teamwork and Collaboration
Customer Service
Problem-Solving
Problem-solving abilities
Team Leadership
Multitasking
Adaptability and Flexibility
Accomplishments
- No.1 Doha Restaurant at Trip Advisor
- Best trainer in the Hotel 2017
- LQA audit-2018 (Breakfast-98.2% and Dinner-98%)
- LQA audit 2023 (Lunch 93.5% and Drinks-100%)
- Successfully planned and implemented new F&B concepts to drive revenue streams-1.7 M achieved in 2023 more than Budget
- Organized Fifa Fan Fest and winner of Fact award
- Winner of the Best of the best award (Trip Advisor-2022)
References
- Mr. Ishtiaq Ahmed Reshi, F&B Manager, Sandals Grande Antigua Resort & Spa, Ishtiaq.rashie@grp.sandals.com, 268.484.0100
- Mr. Ramchandra Basnet, F&B Manager, Sandal Grande Resorts, St Lucia, ramchandra.basnet@grp.sandals.com, +1 (758) 7215325
- Mr. Akil Maheswer Kissensing, Director of F&B, Banana Island Resort Doha by Anantara, mkissensing@anantara.com
Certification
Inspiring and Motivating Individuals -University of Michigan
Timeline
Inspiring and Motivating Individuals -University of Michigan
08-2024
Influencing People -University of Michigan
08-2024
Management Foundation in Hospitality Management-University of Texas
08-2024
Managing Talent- University of Michigan
08-2024
The Fundamental of Revenue Management-ESSEC Business School
08-2024
Outlet Manager
Minor Hotels - Banana Island Resort Doha by Anantara
10.2021 - Current
Assistant Outlet Manager
Minor Hotels - Banana Island Resort Doha by Anantara
10.2017 - 09.2021
Outlet Supervisor
Minor Hotels - Banana Island Resort Doha by Anantara
10.2017 - 09.2021
Team leader
The Cove Rotana Resort
02.2012 - 03.2016
Team Leader
Ramee Rose Hotel
08.2011 - 01.2012
F&B Associates
Ramee Rose Hotel
10.2010 - 08.2011
EMBA - Hospitality
IIBM
04.2001 -
Bachelor of Science - Hospitality, Hotel Administration & Applied Nutrition
Institute of Hotel Management, Karaikudi