Shakila Douglas
Burlington,NJ
Summary
Motivated and organized team leader with a proven ability to build strong rapport, inspire trust, and drive teams toward achieving organizational objectives. Skilled facilitator with a track record of successful cross-departmental collaboration and coordination with co-management and senior leadership. Recognized for excellence in training, mentoring, and team development.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Team Lead, Human Resources
Six Flags Great Adventure
05.2022 - 07.2025
- Managed daily operations of the employee services office, including the documentation of employee call-outs and coordination of hiring procedures.
- Processed onboarding paperwork and ensured compliance with I-9 regulations for new hires.
- Accurately tracked and accounted for all season passes and complimentary tickets issued to employees.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Enforced park policies and procedures, fostering a compliant and supportive work environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Contact Tracing Team Supervisor
SSOLLC
06.2020 - 05.2022
- Led a team of 20 Contact Tracers, along with one Community Support Specialist and two Lexis Nexis Specialists, in conducting COVID-19 contact tracing throughout New York.
- Collaborated with Local Health Departments (LHD) to identify contacts and maintain effective communication during the tracing process.
- Managed team schedules, provided remote supervision, and communicated updates on process changes to ensure smooth operations.
- Monitored team progress towards goals, offered mentorship, and conducted quality assurance through call reviews and constructive feedback.
- Worked closely with LHD to reach out to COVID-19 patients, identify their contacts, and connect them with necessary services.
- Communicated with businesses, healthcare providers, and community locations visited by COVID-19 positive patients to gather relevant information.
- Educated contacts on COVID-19 protocols, including isolation compliance and quarantine procedures, to promote public health awareness.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Unit Lead, ICU
SBH Health System
01.2018 - 06.2020
- Oversaw team productivity and workflow, providing leadership, training, and support to enhance overall performance.
- Managed the business aspects of patient stays, ensuring a welcoming atmosphere and clean environment while addressing customer concerns and implementing corrective action plans.
- Maintained patient confidentiality and privacy throughout all interactions and processes.
- Acted as a liaison between clinical and non-clinical operations, facilitating effective communication and collaboration across departments.
Administrative Assistant, Ambulatory Surgery
Montefiore Medical Center
10.2014 - 02.2017
- Provided high-level administrative and supervisory support to the Director and Ambulatory Surgery Department, ensuring smooth day-to-day operations.
- Redesigned the telephone directory and created an informative patient pamphlet to improve communication and patient engagement.
- Developed and implemented office best practices to increase workflow efficiency and staff coordination.
- Performed routine clerical tasks, supported clinical procedures, and served as a patient advocate to enhance care experiences.
- Strengthened interoffice communication and introduced a sustainability initiative to promote eco-friendly practices.
- Managed a multi-line phone system by directing calls, taking accurate messages, and welcoming visitors in a professional and friendly manner.
- Maintained strict confidentiality by following privacy protocols and organizing sensitive records using secure filing systems.
Education
Bachelor of Professional Studies - Health Services Administration
Medgar Evers College, City University of New York
Brooklyn, New YorkAssociate of Science - AS, Biology
Medgar Evers College, City University of New York
Brooklyn, New YorkSkills
Staff Development
Administration
Leadership/Management
Performance monitoring
Operations management
Problem Solving
Microsoft Proficiency
Medical Coding
GCP and HSP Training
Data Management
EPIC Operator Trained
HIPAA Compliant
Salesforce User
ADP Operator Trained
Coaching and mentoring
Dayforce User
Amazon Web Services User
Certification
Johns Hopkins University COVID-19 Contact Tracing | June 2020
Timeline
Team Lead, Human Resources
Six Flags Great Adventure
05.2022 - 07.2025
Contact Tracing Team Supervisor
SSOLLC
06.2020 - 05.2022
Unit Lead, ICU
SBH Health System
01.2018 - 06.2020
Administrative Assistant, Ambulatory Surgery
Montefiore Medical Center
10.2014 - 02.2017
Associate of Science - AS, Biology
Medgar Evers College, City University of New York
Bachelor of Professional Studies - Health Services Administration
Medgar Evers College, City University of New York