Shakila Douglas
Burlington,NJ
Summary
Motivated and organized team leader with a proven ability to build strong rapport, inspire trust, and drive teams toward achieving organizational objectives. Skilled facilitator with a track record of successful cross-departmental collaboration and coordination with co-management and senior leadership. Recognized for excellence in training, mentoring, and team development.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Team Lead, Human Resources
Six Flags Great Adventure
05.2022 - 07.2025
- Managed daily operations of the employee services office, including the documentation of employee call-outs and coordination of hiring procedures.
- Processed onboarding paperwork and ensured compliance with I-9 regulations for new hires.
- Accurately tracked and accounted for all season passes and complimentary tickets issued to employees.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Enforced park policies and procedures, fostering a compliant and supportive work environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Contact Tracing Team Supervisor
SSOLLC
06.2020 - 05.2022
- Led a team of 20 Contact Tracers, along with one Community Support Specialist and two Lexis Nexis Specialists, in conducting COVID-19 contact tracing throughout New York.
- Collaborated with Local Health Departments (LHD) to identify contacts and maintain effective communication during the tracing process.
- Managed team schedules, provided remote supervision, and communicated updates on process changes to ensure smooth operations.
- Monitored team progress towards goals, offered mentorship, and conducted quality assurance through call reviews and constructive feedback.
- Worked closely with LHD to reach out to COVID-19 patients, identify their contacts, and connect them with necessary services.
- Communicated with businesses, healthcare providers, and community locations visited by COVID-19 positive patients to gather relevant information.
- Educated contacts on COVID-19 protocols, including isolation compliance and quarantine procedures, to promote public health awareness.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Unit Lead, ICU
SBH Health System
01.2018 - 06.2020
- Oversaw team productivity and workflow, providing leadership, training, and support to enhance overall performance.
- Managed the business aspects of patient stays, ensuring a welcoming atmosphere and clean environment while addressing customer concerns and implementing corrective action plans.
- Maintained patient confidentiality and privacy throughout all interactions and processes.
- Acted as a liaison between clinical and non-clinical operations, facilitating effective communication and collaboration across departments.
Administrative Assistant, Ambulatory Surgery
Montefiore Medical Center
10.2014 - 02.2017
- Provided high-level administrative and supervisory support to the Director and Ambulatory Surgery Department, ensuring smooth day-to-day operations.
- Redesigned the telephone directory and created an informative patient pamphlet to improve communication and patient engagement.
- Developed and implemented office best practices to increase workflow efficiency and staff coordination.
- Performed routine clerical tasks, supported clinical procedures, and served as a patient advocate to enhance care experiences.
- Strengthened interoffice communication and introduced a sustainability initiative to promote eco-friendly practices.
- Managed a multi-line phone system by directing calls, taking accurate messages, and welcoming visitors in a professional and friendly manner.
- Maintained strict confidentiality by following privacy protocols and organizing sensitive records using secure filing systems.
Education
Bachelor of Professional Studies - Health Services Administration
Medgar Evers College, City University of New York
Brooklyn, New YorkAssociate of Science - AS, Biology
Medgar Evers College, City University of New York
Brooklyn, New YorkSkills
Staff Development
Certification
Johns Hopkins University COVID-19 Contact Tracing | June 2020
Timeline
Team Lead, Human Resources
Six Flags Great Adventure
05.2022 - 07.2025
Contact Tracing Team Supervisor
SSOLLC
06.2020 - 05.2022
Unit Lead, ICU
SBH Health System
01.2018 - 06.2020
Administrative Assistant, Ambulatory Surgery
Montefiore Medical Center
10.2014 - 02.2017
Associate of Science - AS, Biology
Medgar Evers College, City University of New York
Bachelor of Professional Studies - Health Services Administration
Medgar Evers College, City University of New York
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