Shakila Sumter
Moncks Corner,SC
Summary
To obtain a full-time position as an Administrative Assistant. Driven and resourceful administrative professional with 5+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
Fetter Health Care Network
03.2023 - Current
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Supported clinical team members with revenue cycle procedures and addressed issues.
Executive Administrative Assistant
Fetter Health Care Network
03.2018 - 03.2023
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Handled scheduling for the executive's calendar and prepared meeting agendas and materials.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Used software to coordinate meetings, appointments, and tasks for senior executives.
- Offered assistance, collaboration, and clerical support to auditors throughout the entire review process.
- Implemented updated policies and practices for the organization and monitored effect.
- Coordinated complex annual meetings involving multiple presenters, a high number of global attendees, and a robust budget encompassing livestream production, remote location arrangements, and senior executive accommodations.
- Took notes and dictation at meetings.
Patient Service Representative
Fetter Health Care Network
08.2005 - 03.2018
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge of regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in a timely fashion.
- Trained new staff on filing, phone etiquette, and other office duties.
Medical Assistant
Fetter Health Care Network
07.2004 - 08.2005
- With pap smears and wet prep, assist with minor surgical procedures, and process lab orders on computer and EKGS.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing, and scanning documents.
- Completed EKGs and other tests based on patient presentation in the office.
Shift manager
Hardess
01.2004 - 07.2004
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Associate of Applied Science in Medical Assisting - Medical Assisting
Miller-Motte Technical College
Charleston, SC05.2004
Certificate Culinary Arts - Culinary Arts
Bamberg Job Corp
Bamberg, SC02.2002
High School Diploma -
Timberland High School
Saint Stephen, SC05.2001
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Management skills
- Problem-solving
- Time management
- Transferable skills
- Billing Cycle Expertise
- Medical Billing
- Data Analytics
- Revenue Performance
- Account Monitoring
Certification
- 10 year Good Service Award-Fetter Health Care Network
- 5 year Good Service Award- Fetter Health Care Network
- BLS& AED Certified
References
Available upon request
Timeline
Revenue Cycle Manager
Fetter Health Care Network
03.2023 - Current
Executive Administrative Assistant
Fetter Health Care Network
03.2018 - 03.2023
Patient Service Representative
Fetter Health Care Network
08.2005 - 03.2018
Medical Assistant
Fetter Health Care Network
07.2004 - 08.2005
Shift manager
Hardess
01.2004 - 07.2004
Associate of Applied Science in Medical Assisting - Medical Assisting
Miller-Motte Technical College
Certificate Culinary Arts - Culinary Arts
Bamberg Job Corp
High School Diploma -
Timberland High School
- 10 year Good Service Award-Fetter Health Care Network
- 5 year Good Service Award- Fetter Health Care Network
- BLS& AED Certified
Similar Profiles
TaKaysha CampbellTaKaysha Campbell
Pharmacy Technician at Fetter Health Care NetworkPharmacy Technician at Fetter Health Care Network
Tomeka HolmesTomeka Holmes
Human Resources Recruiter at Fetter Health Care NetworkHuman Resources Recruiter at Fetter Health Care Network
Towanna MoultrieTowanna Moultrie
Patient Care Specialist at Fetter Health Care NetworkPatient Care Specialist at Fetter Health Care Network