Shakila Tucker
Orlando,FL
Summary
People-oriented entry level representative with 7 years of experience in Customer Service, Technical Support, Sales, Data Entry, and Data Analytics. Possesses excellent judgment and handles conflicts and daily issues using the highest standards of professionalism. Collaborates with other staff to formulate guidelines that ensure customers are getting quality service. A passionate and customer-focused individual seeking to utilize a Customer Service background and a collaborative team mindset in a Customer Service role. Leveraging strong written and verbal communication skills, as well as a commitment to providing excellent customer service experiences to take on tasks that contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Data Entry
Molina Healthcare, Inc
03.2022 - 04.2024
- Inbound Customer Service for Molina Healthcare
- Remote/work from home position that required hard-wired internet access and quiet and private workspace
- Provided available balances for MyChoice card
- Provided available card balances for Medicare members
- Assisted members with understanding their Medicare Plan benefits
- Provides telephone, clerical, and data entry support for Care Review team
- Provided computer entries of authorization request/provider inquiries, such as eligibility and benefits verification, provider contracting status, diagnosis and treatment requests, coordination of benefits status determination, hospital census information regarding admissions and discharges, and billing codes
- Responded to requests for authorization of services submitted via phone, fax, and mail according to Molina operational timeframes
- Contacted physician offices according to Department guidelines to request missing information from authorization requests or for additional information as requested by Medical Director.
Sales Associate
Forever 21
07.2019 - 09.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Jones High School
Orlando, FL05.2018
Skills
- Data Entry
- Customer Support/Service
- Call Centers
- Data Collection
- Communication Skills
- Multitasking
- Retail Sales
- Work From Home
- Customer Experience
- Resolve Customer Issues
- Customer Satisfaction
- Identify Issues
- Writing Skills
- Online Customer Support
- Sales Support
- Presentation/Verbal Skills
- Team Player
Personal Information
Title: Customer Service Representative
Timeline
Data Entry
Molina Healthcare, Inc
03.2022 - 04.2024
Sales Associate
Forever 21
07.2019 - 09.2021
High School Diploma -
Jones High School
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