Muhammad Shakeel
Store Manager
Mckinney,TX
Summary
- Panda Express (Store Manager):
A results-driven Store Manager with a proven track record of leading high-performing teams in a fast-paced environment. Adept at optimizing store operations, managing inventories, and ensuring exceptional customer experiences. Skilled in driving sales, managing budgets, and implementing strategies that boost profitability and customer satisfaction. - Drug Rehabilitation Hospital (Director of Operations):
An experienced Director of Operations with a deep commitment to excellence in healthcare management. Successfully led a state-of-the-art drug rehabilitation hospital, overseeing daily operations, ensuring regulatory compliance, and providing high-level care to high-net-worth individuals. Known for implementing operational improvements that enhanced patient outcomes, reduced costs, and strengthened stakeholder relationships. - Steel Industry (Board of Directors & Director of Marketing):
A dynamic leader with experience serving on the Board of Directors and as Director of Marketing in the steel industry. Delivered strategic guidance and governance to drive growth, market expansion, and product positioning. Expert in managing high-level client relationships and executing marketing strategies that resulted in increased market share and brand presence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Panda Express
09.2024 - Current
- Team Leadership & Development: Lead, train, and motivate a diverse team of 25+ employees, fostering a positive and efficient work environment while ensuring high standards of customer service and performance.
- Operational Oversight: Manage daily store operations, including inventory control, food safety compliance, and employee scheduling, ensuring smooth and efficient service delivery in a high-traffic environment.
- Customer Experience Excellence: Consistently deliver exceptional customer service by addressing concerns, ensuring order accuracy, and creating a welcoming atmosphere, resulting in a 15% increase in customer satisfaction scores.
- Financial & Budget Management: Oversee store budgets, control labor costs, manage inventory levels, and implement cost-saving measures to maintain profitability without sacrificing quality or service standards.
- Training & Performance: Develop and implement employee training programs, ensuring all staff members are knowledgeable about food safety, operational procedures, and customer service protocols, improving team performance and reducing turnover by 20%.
- Quality Control: Ensure food quality and cleanliness standards are met consistently, maintaining Panda Express’s high operational standards and regulatory compliance.
Director Operations (Family Owned Hospital)
Islamabad Rehab Clinic (Pvt) Ltd
03.2019 - 05.2024
- Operational Excellence: Led the day-to-day operations of a cutting-edge drug rehabilitation hospital, ensuring seamless integration of clinical, administrative, and support services, resulting in improved patient care and operational efficiency.
- Strategic Leadership: Developed and executed long-term operational strategies to expand the hospital’s service offerings, optimizing patient outcomes and positioning the hospital as one of the leading facilities in the country.
- High-Class Client Relations: Fostered strong relationships with high-net-worth families, providing tailored services and personalized care plans to ensure the highest levels of satisfaction and confidentiality, leading to increased client referrals and retention.
- Regulatory Compliance & Accreditation: Ensured full compliance with healthcare regulations and industry standards, maintaining the hospital’s prestigious accreditation and positioning it as a trusted provider of addiction treatment.
- Cost Efficiency & Budget Management: Managed a multi-million budget, identifying cost-saving opportunities without compromising patient care, and achieving a 15% reduction in operational costs through process optimization.
- Community Engagement & Outreach: Led successful community outreach programs, increasing awareness of rehabilitation services and expanding the hospital’s reach to underserved populations, resulting in a 25% increase in patient referrals.
Board of Directors(Family Owned Steel Industry)
Afridi Steel Mills (Pvt) Ltd
09.2016 - 11.2021
- Strategic Oversight: Provided strategic guidance and governance to ensure long-term growth and sustainability of the family-owned steel mill, balancing tradition with innovation.
- Financial Decision-Making: Collaborated with senior leadership to assess and approve financial strategies, ensuring robust fiscal health and sustainable profitability.
- Risk Management: Played a key role in identifying and mitigating risks related to market fluctuations, regulatory changes, and operational challenges within the steel industry.
- Corporate Governance: Ensured compliance with industry regulations and corporate governance best practices, maintaining transparency and accountability across all business operations.
- Brand Development: Led the rebranding efforts to modernize the company’s image, aligning marketing strategies with industry standards and customer expectations.
- Team Leadership: Led and mentored a team of marketing professionals, fostering a collaborative and results-driven work environment to achieve marketing objectives.
Education
Bachelor of Business Administration -
Bahria University
08.2016
Skills
- Team Leadership & Development: Proven ability to lead, motivate, and develop diverse teams, fostering high performance and ensuring operational success across different industries
- Elite Client Management: Expertise in providing tailored, high-level service to high-net-worth clients, ensuring personalized care and building long-term relationships
- Operational Excellence: Strong track record in optimizing day-to-day operations, streamlining processes, and ensuring high-quality service delivery in fast-paced environments
Certification
ServSafe Food Protection Manager Certification
Language
English:- Fluent
Urdu:- Fluent
Pashto:- Fluent
Timeline
Store Manager
Panda Express
09.2024 - Current
Director Operations (Family Owned Hospital)
Islamabad Rehab Clinic (Pvt) Ltd
03.2019 - 05.2024
Board of Directors(Family Owned Steel Industry)
Afridi Steel Mills (Pvt) Ltd
09.2016 - 11.2021
Bachelor of Business Administration -
Bahria University
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