Shakim C. Matthew
Brooklyn,NY
Summary
Experienced computer technician specializing in troubleshooting, repairs, and system installations. Proven diagnostic skills and strong customer service capabilities. Consistently resolved technical issues, ensuring optimal system performance and reduced downtime.
Overview
3
3
years of professional experience
Work History
Computer Repair Technician III
Revivn
New York
06.2024 - 04.2026
- Dismantled and repaired over 50 Macs and PCs daily for end users, consistently surpassing targets.
- Resolved technical issues and installed operating systems on Macs and PCs, ensuring reliable system performance.
- Delivered troubleshooting support for various computer brands including Apple, Dell, Lenovo, and HP, improving customer satisfaction.
- Spearheaded refurbishment of decommissioned electronics, enhancing resale value and extending hardware lifecycle.
- Promoted from outbound associate to computer repair technician within one month due to strong technology expertise.
- Achieved consistent monthly revenue increases, sometimes exceeding 140 percent.
- Coordinated item queue calendars and appointments to enhance scheduling efficiency.
- Utilized software tools and scanners for accurate data input into organizational systems.
Administrative Manager \ E-Commerce Manager
Paymore
Brooklyn
06.2023 - 06.2024
- Promoted from Quality Assurance Specialist to Administrative Manager within the first 8 months.
- Coordinated customer interactions, including managing returns and scheduling appointments, to ensure efficient service and client satisfaction.
- Managed data input by accurately recording specifications and serial numbers, supporting inventory accuracy and product tracking.
- Processed and repaired electronic devices, ensuring optimal condition for e-commerce sales through effective hardware and software management.
- Troubleshot, maintained, and supported diverse electronic devices, enhancing functionality for customer use.
Jr. Packaging Designer (Temporary)
Majesty Brands
Brooklyn
04.2023 - 06.2023
- Designed packaging for prominent brands, including Jessica Simpson and Danskin, with a focus on socks and women's hosiery.
- Collaborated with cross-functional teams to create advanced packaging designs, boosting product appeal in diverse retail environments.
- Developed brand guidelines for products without existing standards, improving brand consistency and recognition.
- Coordinated with international factories to deliver tech packs, ensuring quality assurance standards were met.
Education
Bachelor's Degree of Arts - Studio Arts, Computer Information Systems
CUNY Queens College
Queens, NY06-2022
Associate's of Applied Sciences - New Media Technology
CUNY LaGuardia Community College
Brooklyn, NY06-2020
Skills
- Computer repair
- Hardware repair
- Computer troubleshooting
- OS installation
- Technical support
- End-User support
- Mobile device management
- Windows operating system
- macOS proficiency
- Database management
- Technical documentation
- Creative problem solving
- Attention to detail
Timeline
Computer Repair Technician III
Revivn
06.2024 - 04.2026
Administrative Manager \ E-Commerce Manager
Paymore
06.2023 - 06.2024
Jr. Packaging Designer (Temporary)
Majesty Brands
04.2023 - 06.2023
Bachelor's Degree of Arts - Studio Arts, Computer Information Systems
CUNY Queens College
Associate's of Applied Sciences - New Media Technology
CUNY LaGuardia Community College