Sha kima Montgomery
Richton Park,IL
Summary
Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure both the company’s and my personal success.
Overview
12
12
years of professional experience
Work History
Housing Specialist
Nan McKay
Chicago, IL
10.2021 - 09.2023
- Work collaboratively with the housing providers to assist eligible residents in qualifying and moving to permanent affordable housing; assistance may include accessing rental assistance , electric and heating
- House individuals and families based on the needs and affordability of participants while coordinating these services with the appropriate case manager
- Determine housing assistance payment and tenant rent calculation
- Manage an assigned caseload of HCV participants
- Supervise the compliance specialist through training, counseling and conducting performance reviews along with wage and salary determinations
- Excellent understanding of LITHC programs, HUD guidelines and policies and special needs population programs.
Operations Supervisor
United States Census Bureau
Matteson, IL
01.2020 - 02.2022
- Trained, managed and supervised over 100 employees
- Perform administrative and clerical tasks including payroll, personnel, recruiting, and field operations
- Oversee assignments office operations preparations with tracking, conduct quality check, data entry and shipment activities
- Perform duties using share point
- Maintain knowledge and develop active roles in several operations perform within the Bureau
Director
BDC, Bill Kay Ford & Bill Kay Chevrolet
Midlothian, IL
10.2017 - 03.2021
- Managed a team of 2 dealerships Ford and Chevrolet Customer Service Representatives
- Overseer of 20 customer service representatives 7 days a week
- Focus on appointment setting and mandatory daily and weekly department goals
- Manage systems through Vin-solutions CRM
- Focused on making sure the BDC team provided exceptional customer service
- Managed a log of all inventory, sold vehicles as well as calculating commissions throughout sales events.
- Worked with customers to integrate processes and correct issues.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Co-manager
Hawk Ford Dealership
Oak Lawn, IL
07.2011 - 09.2016
- Responded to Internet/ phone customers' inquiries while setting appointments
- Provided Exceptional customer service via email, text and phone
- Proactively worked alongside with sales consultants, general sales amender to develop various plans of action to meet and exceed sales goals
- Typing over a 100 wpm, utilized Excel, share point, word, powerpoint and Vin-Solutions.
- Monitored performance of logistics operations to identify areas for improvement.
Education
Bachelor Of Applied Science - Criminal Justice
Westwood College - O'Hare Airport
Chicago, IL01.2010
Skills
- Tenant Rights
- Case Management
- Critical Thinking
- Medical Assistance
- Data Entry Software
- Client Intakes
Timeline
Housing Specialist
Nan McKay
10.2021 - 09.2023
Operations Supervisor
United States Census Bureau
01.2020 - 02.2022
Director
BDC, Bill Kay Ford & Bill Kay Chevrolet
10.2017 - 03.2021
Co-manager
Hawk Ford Dealership
07.2011 - 09.2016
Bachelor Of Applied Science - Criminal Justice
Westwood College - O'Hare Airport
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