Shakina Harris
Bedford,TX
Summary
Customer service professional with ten plus years of experience in the field ranging from store managing to administrative assisting to owning my own beauty salon for 12 years.
Career highlights include being recognized by supervisors, and district managers for having superior customer service skills.
Academic background includes course work in criminal law, social psychology, and abnormal psychology in the workplace.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Shift Manager
Aloft Hotel Night Audit
Bedford, Texas
07.2021 - Current
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Fostered safe lodging environment with reliable and effective security services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Evaluated and promptly resolved lodging facility operational issues.
Night Auditor
aloft hotel
Bedford, TX
07.2021 - 04.2023
Senior Accounting Specialist
Capital One/ iCore
Plano, TX
09.2022 - 12.2022
- Collections specialists I am responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt
- Also contract’s and Identifying accounts with overdue payments and keeping records of the amount owed as well as the length of the delinquency.
Child Support Officer II
OAG
Dallas, TX
12.2017 - 05.2021
- Performs entry-level /routine Child Support Officer work
- Work involves conducting detailed investigations to locate absent parents and to determine or establish paternity, enforcing court orders of child support, and assisting in preparing case documentation and monitoring cases
- Works under close/moderate supervision Documentation review
- Typing 35 WPM also 4years experience using Microsoft word as well as data entry Documentation review,
- Make reminder calls for court dates
- Call employers to obtain/locate parents
- Issue income withholding orders
- Process applications
- Google suites
- Team chats
- IOS
Systems , Customer Support Team Member
Office Depot
Jackson, MS
04.2007 - 06.2009
- Audited and balanced safe and drawers to keep an accurate accounting of company funds
- Received customer buybacks and processed returned items back into the system in order to ensure an accurate inventory
- Assisted customers based on their needs in making informed purchasing decisions
- Performed audits of software inventory ensuring products for sale were up to date.
Human Resources Manager
Bills Family dollar store's
Jackson, MS
10.2006 - 02.2007
- Implemented planograms for the purpose of increasing sales with end caps
- Balanced safe and cash register drawers on a nightly basis, ensuring registers were accurate
- Scheduled employees hours based on payroll budget while staying within specified margins
- Assisted employees with questions concerning tax exemptions and compiled employee W-2's at tax time, ensuring all information was accurate
- Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc
- Reconciling processed work by verifying entries and comparing system reports to balances
- Maintaining historical records
- ADP
Education
Bachelor's - Criminal Justice
Colorado Technical University
08.2018
02.2005
Skills
- QUALIFICATION REQUIREMENT
- Excellent communication skills to connect effectively with customers and co-workers
- Models team values which support our core values and company culture
- Excellent leadership, organizational and time management skills
- Possess a self-starter attitude
- Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems
- Ability to understand financial reports
- Ability to analyze problems and provide practical solutions
- Ability to perform basic math functions including adding, subtracting, multiplying and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc
- Skills
- Do you have any of these top skills employers are looking for?
- Documentation Review
- Night Audit
- Computer Networking
- Talent Acquisition
- Project Management
- Succession Planning
- ATS
- HR Sourcing
- Dismiss
- Microsoft Office
- 5 years
- Customer Service
- 10 years
- I-9 forms
- Finger Printing
- Less than 1 year
- Purchasing
- Human Resources Management
- Merchandising
- Payroll
- Employee Orientation
- Pricing
- Recruiting
- Computer Literacy
- Planograms
- Basic Math
- Financial Report Writing
- Math
- Management
- Retail Management
- Interviewing
- Performance Management
- Accounts payable
- Accounts Receivable
- Bookkeeping
- Workers' Compensation
- Store Management Experience
- Research
- Hotel experience
- English
- Mac OS
- Data entry
- Clerical experience
- Communication skills
- Sales
- Typing
- Android
- Benefits Administration
- IOS
- Help Desk
- Windows
- B2B
- Leadership
- Negotiation
- Mentoring
- LSWA
- Additional Information
- RELEVANT SKILLS
- Microsoft Office: Microsoft Excel, Management, and Microsoft Word
- Inventory control, and vendor check-ins
Certification
Cosmetology February 2002 to August 2015 Food Handler Certification Professional In Human Resources Senior Professional in Human Resources SHRM Certified Professional
Languages
Additional Information
- Authorized to work in the US for any employer. Willing to relocate anywhere
Timeline
Senior Accounting Specialist
Capital One/ iCore
09.2022 - 12.2022
Front Desk Shift Manager
Aloft Hotel Night Audit
07.2021 - Current
Night Auditor
aloft hotel
07.2021 - 04.2023
Child Support Officer II
OAG
12.2017 - 05.2021
Systems , Customer Support Team Member
Office Depot
04.2007 - 06.2009
Human Resources Manager
Bills Family dollar store's
10.2006 - 02.2007
Bachelor's - Criminal Justice
Colorado Technical University
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