Shakina Phillips
Los Angeles,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Stacker\Helper
International Paper
11.2022 - Current
- Monitored stock levels to maintain accurate inventory records and prevent shortages.
- Conducted regular inspections of equipment to ensure optimal performance and safety standards.
- Trained new staff on proper stacking techniques and safety protocols to enhance operational efficiency.
- Maintained consistent quality control during production, identifying and resolving issues.
Front End Cashier
Costco
04.2022 - 11.2022
- Welcomed guest, providing exceptional customer service and creating a positive first impression.
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Monitored cash drawer balances at shift end, ensuring accountability and transparency in financial reporting.
- Engaged with customers, providing assistance and answering product inquiries promptly.
Mail Carrier
USPS
11.2015 - 04.2022
- Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
- Sorted and organized mail based on delivery routes, optimizing daily workflow.
- Operated postal vehicle safely, adhering to traffic regulations and safety protocols.
- Assisted in training new hires on delivery processes and safety procedures.
- Offered friendly and efficient service to customers with timely and accurate mail delivery to both residential and commercial addresses.
- Pickup outgoing mail from court house and blue collection boxes Around the city.
- Airport express mail pickup.
Carrier Supervisor
USPS
10.2018 - 06.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Opened and closed location and monitored shift changes.
- Utilized CRM software to document interactions, ensuring accurate record-keeping.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
Education
Bachelor of Arts - American Studies
Cal State University Long Beach
Long Beach, CA05-2012
Skills
- Communication
- Active listening
- Problem solving
- Leadership
- Team work
- Personable
- Detail oriented
Timeline
Stacker\Helper
International Paper
11.2022 - Current
Front End Cashier
Costco
04.2022 - 11.2022
Carrier Supervisor
USPS
10.2018 - 06.2019
Mail Carrier
USPS
11.2015 - 04.2022
Bachelor of Arts - American Studies
Cal State University Long Beach