Shakina L. Kirby
Philadelphia,PA
Summary
Experienced content review and assessment professional with a background in rubric-based scoring, quality assurance, and confidential data handling, delivering accurate results in high-volume remote environments.
Overview
11
11
years of professional experience
Work History
Remote Test Scorer
Data Recognition Corporation
Philadelphia, PA
07.2026 - 08.2026
- Applied objective scoring standards consistently while evaluating written student work.
- Maintained accuracy, attention to detail, and productivity during high-volume assessment tasks.
- Worked independently in a remote setting while meeting project deadlines and quality expectations.
- Participated in training and calibration sessions to support consistent scoring application.
- Reviewed student Adapted to project changes assessment responses using scoring guidelines and criteria.
- Protected confidential student and assessment data according to required security procedures.
- Adjusted to changing project requirements and scoring criteria.
Remote Reader/Evaluator
Measurement Incorporated
Phialdelphia, PA
05.2026 - 06.2026
- Evaluated student responses to science assessment items using detailed scoring criteria and established rubrics.
- Carefully read and analyzed written student content to determine appropriate scores based on objective standards.
- Applied scoring rules consistently to support fair, reliable, and accurate assessment outcomes.
- Identified key information within student responses, distinguishing those needing unique scoring considerations to ensure fair assessments.
- Maintained confidentiality of student information and protected secure assessment materials.
- Completed high-volume review assignments within established deadlines and productivity requirements.
- Demonstrated strong attention to detail and concentration while reviewing written content for extended periods.
- Executed independent reviews while ensuring accuracy and consistency, adhering to project requirements for reliable assessment outcomes.
Remote Scorer
Pearson
Philadelphia, PA
04.2026 - 05.2026
- Scored Grade 5 Science assessments by carefully reading and evaluating student responses against established rubrics.
- Evaluated student responses for understanding, accuracy, relevance, and evidence of knowledge.
- Maintained consistent, objective scoring across a high volume of student responses.
- Distinguished between different types of student responses by applying detailed scoring criteria and established guidelines.
- Met productivity and quality standards while maintaining assessment integrity.
- Attended training sessions to enhance scoring skills and calibration sessions to improve scoring reliability and guideline adherence.
- Used online scoring systems and digital workflows to review and process student content efficiently.
- Executed scoring tasks independently in a remote environment while adapting to scoring updates and project requirements to meet deadlines.
- Followed confidentiality, data security, and test security procedures when handling sensitive student information.
Remote Eligibility Operations Associate
Alma
Philadelphia, PA
12.2023 - 08.2025
- Maintained accurate, HIPAA-compliant records and eligibility determinations to ensure compliance and protect client confidentiality.
- Reviewed, validated, and processed sensitive information to uphold data integrity and support operational efficiency.
- Followed data privacy, security, and compliance requirements when handling confidential records.
- Exercised discretion and sound judgment when handling sensitive client and eligibility information.
- Carefully reviewed written responses for comprehension, evidence-based reasoning, communication effectiveness, and alignment with established criteria.
- Applied objective guidelines when evaluating student-written content and maintained consistency across high-volume workloads.
- Managed competing priorities and high-volume workloads while meeting established timelines and quality standards.
- Participated in training and calibration activities to enhance evaluation consistency and reinforce quality control measures.
- Evaluated Grade 9 English Language Arts assessments using standardized rubrics to ensure accurate and consistent results.
Remote Software Support Specialist
WHOOP
Philadelphia, PA
10.2020 - 10.2023
- Resolved 50+ customer issues daily through phone, chat, and email.
- Reviewed customer concerns to identify issues and escalate complex cases for timely resolution.
- Utilized Jira, Salesforce, and system logs to investigate issues and enhance the accuracy of resolutions.
- Collaborated with technical teams to effectively communicate and resolve complex technical issues.
- Applied reading comprehension, active listening, and problem-solving to evaluate customer information.
- Documented issues and maintained clear, accurate support records.
- Trained team members on tools, procedures, troubleshooting, and documentation.
- Protected confidential customer and account information.
Intake Coordinator
Elwyn Early Learning Services
Philadelphia, PA
09.2015 - 10.2020
- Managed 25–40 early intervention referrals weekly, verifying eligibility and maintaining accurate records.
- Reviewed confidential child and family information, ensuring accuracy and compliance with privacy standards.
- Identified documentation and eligibility issues, coordinating timely follow-up to resolve concerns.
- Collaborated with education and behavioral teams to coordinate services based on client needs.
- Communicated with families and multidisciplinary teams, providing clear information on referral processes and eligibility requirements.
- Applied established procedures and maintained confidentiality when handling sensitive information.
- Trained new employees on documentation and referral procedures.
Education
Bachelor of Science - Psychological And Social Sciences
Penn State University
Abington, PASkills
- Content evaluation
- Assessment Integrity
- Student Assessment
- Quality assurance
- Guideline application
- High-volume assessment
- Sensitive information handling
- Data security
- Content analysis
- Reading Comprehension
- Objective Decision-Making
- Remote collaboration
- Attention to Detail
- Record management
- Time Management
- Problem Solving
- Team communication
- Microsoft Office Suite
- Microsoft Office Suite
Timeline
Remote Test Scorer
Data Recognition Corporation
07.2026 - 08.2026
Remote Reader/Evaluator
Measurement Incorporated
05.2026 - 06.2026
Remote Scorer
Pearson
04.2026 - 05.2026
Remote Eligibility Operations Associate
Alma
12.2023 - 08.2025
Remote Software Support Specialist
WHOOP
10.2020 - 10.2023
Intake Coordinator
Elwyn Early Learning Services
09.2015 - 10.2020
Bachelor of Science - Psychological And Social Sciences
Penn State University