Shakingna Daniels

I began as a cashier and eventually moved around to self checkout, a barista in Starbucks then they offered me the position as a customer service representative. I trained and mentored new team members, fostering a collaborative work environment. Collected money from drawers at the end of the day, make sure behind the desk is cleaned and organized as well as doing lottery counts and balancing the totals out as well. Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.

Sanitized, restocked, and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms, and allergies. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Performed vitals, given vaccines for pediatrics and adults as well. Performed medical records management, including filing, organizing and scanning documents. Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly. Called in for prior authorizations to be approved for patients medications. Worked the front desk if short staffed by checking in patients, verifying insurance or updating any information as well rescheduling and scheduling future appointments. Put in copays and other payments to be collected prior to being checked in as well.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions. Maintained a clean and orderly dining area for an enjoyable guest experience. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Bussed and reset tables to keep dining room and work areas clean. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. Assisted in training new hires, providing guidance on restaurant standards and best practices. Handled cash transactions accurately, contributing to balanced financial reports.

Worked front counter, drive-thru and other areas. Took orders and collected payments.