Shakir Ahmed
Orlando,Florida
Summary
Dynamic and results-driven hotel management professional with 18 years of experience in providing exceptional customer service, managing hotel operations, and leading cross-functional teams. Proven ability to improve operational efficiency, enhance guest satisfaction, and drive profitability. Skilled in team leadership, strategic planning, budgeting, and implementing quality standards. Adept at creating memorable guest experiences while maintaining smooth day-to-day operations.
Diligent as GM Operation with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager / Director
Venus Group Hotel / Vacation Rental
03.2016 - 01.2023
- Oversaw the daily operations of a + room luxury hotel, managing a team of 50+ staff members
- Increased guest satisfaction scores by 25% through targeted staff training and service improvements
- Managed annual budgets, implemented cost-saving measures, and increased hotel revenue by 15%
- Developed marketing strategies that led to a 20% increase in occupancy rates during off-peak seasons
- Implemented new technology solutions for streamlining check-in/check-out processes, reducing wait times by 30%
- Led the hotel through a successful renovation project, enhancing both guest experience and hotel value
Hotel Operations Manager
Ramada hotel international
05.2012 - 02.2015
- Managed daily operations for a 75-room resort, including front desk, housekeeping, and food & beverage departments
- Coordinated with department heads to ensure smooth operational procedures and high-quality service
- Led team training initiatives that reduced guest complaints by 20% and improved overall hotel ratings
- Assisted in the hiring, training, and development of front-line staff, fostering a positive work environment
- Developed strategies for handling guest complaints, resulting in a 10% reduction in negative feedback
- Monitored guest satisfaction metrics and implemented corrective actions based on guest reviews
Front Office Manager
Coral international
06.2008 - 04.2012
- Supervised front office operations, including check-in/check-out procedures, reservations, and guest relations
- Trained and mentored front desk staff, ensuring adherence to company policies and enhancing guest experiences
- Managed room availability and reservations, ensuring optimal occupancy levels and revenue generation
- Implemented guest feedback programs that improved customer retention and satisfaction scores by 15%
- Worked closely with housekeeping and maintenance to resolve guest concerns in a timely manner
- Played a key role in the hotel achieving top ratings on review platforms such as TripAdvisor and Booking.com
Guest Services Supervisor
The Majestic Hotel
01.2007 - 05.2009
- Supervised guest services team, ensuring high-quality service delivery for both individual and group bookings
- Responded to guest inquiries, complaints, and special requests to ensure satisfaction
- Coordinated events and activities for guests, contributing to increased guest engagement and loyalty
- Developed strong working relationships with vendors, suppliers, and contractors to ensure smooth operations
- Assisted in the implementation of new guest service technologies, improving service efficiency
Education
Bachelor of Science -
University of Karachi
01.2001
Bachelor of Commerce -
University of Karachi
01.1999
Skills
- Hotel Operations Management
- Staff Training and Development
- Budgeting and Financial Management
- Guest Relations and Customer Service
- Revenue Management
- Strategic Planning and Project Management
- Marketing and Promotions
- Conflict Resolution
- Quality Control and Standards Implementation
- Proficiency in Hotel Management Software (eg, Opera, Protel, Fidelio)
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and development
- P&L management
- Staff training and development
- Deadline oriented
- Performance improvement
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
- Certified Hotel Administrator (CHA)
- Hospitality and Tourism Management Certification
Awards
- Best Hotel Manager of the Year, Coral International SA, 2014
- Excellence in Guest Satisfaction Award, Ramada International by Wyndham, 2011
- Employee of the Year, Carlton Hotel, 2009
Languages
English
Full Professional
Timeline
General Manager / Director
Venus Group Hotel / Vacation Rental
03.2016 - 01.2023
Hotel Operations Manager
Ramada hotel international
05.2012 - 02.2015
Front Office Manager
Coral international
06.2008 - 04.2012
Guest Services Supervisor
The Majestic Hotel
01.2007 - 05.2009
Bachelor of Commerce -
University of Karachi
Bachelor of Science -
University of Karachi
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