Shakir Ross
Grand Prairie,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Supervisor of Guest Services
Bolder Adventure Park
09.2022 - 03.2024
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Reviewed upcoming events and planned for expected challenges.
- Supervised team of 17 front desk agents and helped to resolve issues arising during shifts.
- Processed guest payments and provided accurate change.
- Maintained up-to-date knowledge of products and services offered.
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Courtesy Clerk
Kroger
07.2022 - 08.2022
- Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
- Directed customers to appropriate areas in store to assist with locating products.
- Assisted stock workers and customer service agents throughout shifts.
- Fostered a positive work environment by collaborating effectively with team members and maintaining open communication channels with management.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
06.2023
Skills
- Calm and Professional Under Pressure
- Complaint resolution
- Product and service knowledge
- Teamwork and Collaboration
- Professional telephone demeanor
- Problem-solving abilities
Timeline
Supervisor of Guest Services
Bolder Adventure Park
09.2022 - 03.2024
Courtesy Clerk
Kroger
07.2022 - 08.2022
High School Diploma -
Texas Virtual Academy At Hallsville