Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shakira Alvarez

Pensacola,FL

Summary

Dynamic leader with proven expertise in team leadership and conflict resolution, honed across roles from Five Below to McDonald's. Excelled in enhancing customer satisfaction and workplace safety, achieving a significant increase in team efficiency. Skilled in cash handling and fostering a collaborative environment, consistently meeting employer expectations for service excellence.

Overview

9
9
years of professional experience

Work History

Seasonal Shift Lead

Five Below
10.2024 - 12.2024
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Server

Fish Heads
04.2024 - 10.2024
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Cook

Wonder
12.2023 - 04.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Cashier

Smashburger
12.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Sales Associate

Tom Thumb
02.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Flower Vendor

Lowe’s
04.2021 - 07.2021
  • Managed inventory of goods to ensure timely availability for customers.
  • Improved vendor relationships by maintaining regular communication and providing feedback.
  • Coordinated logistics for efficient delivery of products and services.
  • Enhanced customer satisfaction, resolving complaints and addressing concerns promptly.

Commercial Cleaner

Office Pride Commercial Cleaning Services
05.2020 - 06.2020
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Adhered to company policies for appearance, thoroughness, and facility security.

Crew Member

McDonald's
02.2016 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Appoquinimink High School
Middletown, DE
06.2019

Skills

  • Team leadership
  • Conflict resolution
  • Inventory management
  • Staff training
  • Customer service
  • Team collaboration
  • Workplace safety
  • Staff supervision
  • Employee coaching
  • Time management
  • Team motivation
  • Policy enforcement
  • Service consistency
  • Safety compliance
  • Goal setting
  • Workplace organization
  • Task execution
  • Customer satisfaction
  • Team support
  • Shift coverage
  • Shift leadership
  • Positive attitude
  • Cash handling
  • Creative problem solving
  • Flexible schedule

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Shift Lead

Five Below
10.2024 - 12.2024

Server

Fish Heads
04.2024 - 10.2024

Cook

Wonder
12.2023 - 04.2024

Cashier

Smashburger
12.2022 - 05.2023

Sales Associate

Tom Thumb
02.2022 - 11.2022

Flower Vendor

Lowe’s
04.2021 - 07.2021

Commercial Cleaner

Office Pride Commercial Cleaning Services
05.2020 - 06.2020

Crew Member

McDonald's
02.2016 - 03.2020

Appoquinimink High School

Similar Profiles

CREATE PROFILE
Shakira Alvarez