Shakira Aponte Torres
Philadelphia,PA
Summary
Dynamic team leader. Skilled managing inventory, payroll and attendance reports, as well as problem-solving, achieving consistent career growth. Safety is my number one priority. Excellent in building relationships with colleagues, and clients as well, while delivering high successful customer service, Exceptional multitasking and analytical abilities, also being able to learn fast, comprehend,and adapt in high pressure environments.
Overview
10
10
years of professional experience
Work History
Multi-Store Manager
Claire's Boutique
10.2021 - Current
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Managed budgets, financial reporting, inventory managements, and forecasting for multiple stores.
- Worked on new store locations, coordinating hiring, staff training, and merchandising setup.
- Recruited, hired, and trained initial personnel.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager
Wingstop Restaurant
08.2020 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Adhered to health and safety standards while handling food and beverages.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Daycare Teacher
Lil Geniuses Academy
01.2017 - 04.2020
Assistant Store Manager
Little Caesars
07.2015 - 09.2019
Education
High School Diploma -
High Academics High School
03-2016
Skills
- Operations management skills
- Attendance and scheduling system knowledge
- Teamplayer, get well with others
- Customer service and communication specialist
- Time management
- Ability to multi-task
- Hiring and training practices
- Maintenance and repairs skills
- Adaptable and flexible
- Fast learner
- Billingual (Spanish- English)
Timeline
Multi-Store Manager
Claire's Boutique
10.2021 - Current
Store Manager
Wingstop Restaurant
08.2020 - 08.2021
Daycare Teacher
Lil Geniuses Academy
01.2017 - 04.2020
Assistant Store Manager
Little Caesars
07.2015 - 09.2019
High School Diploma -
High Academics High School
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