Shakira Bausley
Sterling Heights,MI
Summary
PROFILE SUMMARY: Strategic Foreclosure and Default Mortgage Servicing Specialist with a focused specialty in GSE/Non GSE Foreclosure Procedures, Corporate Reimbursement/PMI claims, and Migrating Corporate losses and risk.
Overview
7
7
years of professional experience
Work History
Home Preservation Non Retain Specialist
Member First Mortgage LLC
Grand Rapids, MI
10.2022 - Current
- Oversee GSE and Non-GSE foreclosure pipeline and post foreclosure actions.
- Evaluate and review delinquent loans to determine resolution to curing delinquency including foreclosure proceedings if all possible options have been depleted
- Maintain and handle inbound and outbound calls directly with homeowners to understand their reason for default while utilizing interpersonal communication skills to offer assistance and guidance recommendations to retain homeownership.
- Communicate with team members on active efforts to prevent foreclosure losses or processes post foreclosure actions
- Communicate and work jointly to solve investor questions, issues, and concerns, as well as set up and cancel utilities and all preservation work
- File necessary insurance claims, update system coding and notes to accurately report the status of the foreclosure timeline
- Prepares and sends required documentation to attorneys
- Review, scan, and save incoming invoices for payment authorization
- Update property preservation information, process and scan daily incoming mail for foreclosure, home preservation, etc.
Foreclosure Operations Analyst
Midwest Loan Services
04.2022 - 10.2022
Bausley
- Reviewed 90+ delinquent mortgage accounts to determine delinquency resolution.
- Ensured loans were in compliance with Investor's policies and procedures while adhering to State, Local, and Federal Foreclosure laws.
- Reviewed upcoming foreclosure sales and provided bidding instructions
- Recorded the foreclosure sale results and submitted REOGrams on GSE sales
- Monitored the Foreclosure timelines
- Reviewed and updated the Claims Not Filed report: GSE and PMI loans that have gone through the foreclosure process and had a sale occur
- Reviewed and updated the over 120 days delinquent report that has not yet been referred to a foreclosure attorney
- Provided corporate advances and escrow breakdowns to attorneys and/or investors upon request.
Foreclosure Specialist
Mortgage Center LLC
Southfield, MI
08.2018 - 04.2022
- Managed all attorney communication through phone, email and chat
- Ensured maintenance of all processing of activities and administered responsiveness of alerts to determine foreclosure timeline management
- Analyzed and designed strategies to minimize all losses via management of attorneys and enhance better foreclosure processes
- Coordinated with a team of foreclosure specialists and implemented all tasks as advised by the team leader
- Established appropriate current foreclosure status of assigned accounts and designated proper disposal codes
- Evaluated and examined files with management prior to foreclosure sale date to formulate bidding instructions.
Home Preservation Specialist
Wells Fargo
Chandler, AZ
01.2018 - 06.2018
- Operated as a single point of contact for homeowners who were impacted by natural disasters in designated FEMA declared areas
- Analyzed customer's financial situation and made recommendations on loan modifications/workout options to resolve delinquency
- Identified, maintained, tracked and logged requested documentation for loan modification review
- Notified customers of loan modification decisions, current status, options, timelines, coordination touch points, and customer obligations through the process
- Maintained applicable compliance conformity as it related to data integrity and risk management
- Handled confidential material in a professional, highly ethical manner
- Answered inbound inquiries from borrowers regarding status of the loss mitigation, loan modification, short sale and foreclosure process.
Customer Service Representative
Zeal Credit Union
Livonia, MI
06.2016 - 12.2017
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Communicated with customers through various channels, responding promptly to customer inquiries
- Acknowledged and resolved customer complaints
- Met personal/customer service team sales targets and call handling quotas
- Processed orders, forms, applications, and requests
- Created records of customer interactions, transactions, comments, and complaints
- Communicated and coordinated with colleagues as necessary
- Provided feedback on the efficiency of the customer service process.
Education
High School Diploma -
Dearborn High School
Some College (No Degree) - Business Administration
Schoolcraft College
trueSkills
- Decision Making
- Local and State Laws
- Multitasking and Prioritization
- Complex Problem Solving
- Data Entry
Timeline
Home Preservation Non Retain Specialist
Member First Mortgage LLC
10.2022 - Current
Foreclosure Operations Analyst
Midwest Loan Services
04.2022 - 10.2022
Foreclosure Specialist
Mortgage Center LLC
08.2018 - 04.2022
Home Preservation Specialist
Wells Fargo
01.2018 - 06.2018
Customer Service Representative
Zeal Credit Union
06.2016 - 12.2017
High School Diploma -
Dearborn High School
Some College (No Degree) - Business Administration
Schoolcraft College
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