Shakira Bingham
New Orleans,La
Summary
Detail-oriented Analyst with over 3 years of experience in software testing, quality assurance, and business analysis. Certified Scrum Master with a track record of ensuring the delivery of high-quality software solutions. Proficient in developing test cases, identifying and resolving bugs, and collaborating with cross-functional teams. Committed to continuous improvement and providing innovative solutions to meet client needs. Demonstrates strong attention to detail, problem-solving skills, and clear communication. Capable of managing time and tasks independently and adapting to changing environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
DXC Technology Company
03.2022 - Current
- Led business analysis initiatives and collaborated with stakeholders to gather requirements, create test policies, and analyze data for insurance policies worth over $1 trillion, preventing costly policy errors.
- Developed over 2,000 test cases for Brighthouse Financial, resulting in error-free contracts and preventing numerous bugs from entering production.
- Collaborated with developers to develop test policies for annuity and life insurance contracts, ensuring bug-free implementation of the Wealth Management Accelerator (wmA) tool.
- Analyzed quantitative data on the wmA tool, detecting and resolving over 500 bugs and inconsistencies before production, ensuring high-quality deliverables.
- Utilized Jira to write and manage tickets for identified bugs, achieving a 100% resolution rate and preventing errors from reaching production.
- Designed and developed business specifications, serving as the primary point of contact for clients and programmers, ensuring successful implementation of proposed solutions.
- Led testing of over 500 Jira Software tickets, reducing production bugs by 50%.
- Demonstrated strong attention to detail, ensuring thorough and accurate testing processes.
- Showcased problem-solving skills by addressing and resolving complex issues efficiently.
Help Desk Specialist I
Republic Finance
10.2021 - 03.2022
- Achieved a 72-hour turnaround for patching and installation of iOS and Microsoft OS images, ensuring optimal system performance
- Spearheaded Layer 1 to 3 troubleshooting, enhancing team efficiency by 30% in resolving operational issues promptly
- Configured and maintained over 50 printers, digital sender devices, and network setups
- Demonstrated proficiency in Active Directory management by efficiently manipulating, adding, and deleting objects, improving system reliability
- Consistently met ticket completion deadlines with a 95% on-time rate using the Remedy ticketing system
- Demonstrated clear and concise communication skills, both written and verbal, in resolving user issues
- Proven solid collaboration skills by working effectively with team members and stakeholders.
IT Intern
Southern University and A&M College
07.2021 - 10.2021
- Assisted in managing hardware and software issues for over 200 students, improving ticket resolution time by 20%
- Supported deployment of new applications and systems, ensuring smooth transitions with minimal user disruption
- Documented troubleshooting processes and solutions in the internal knowledge base, enhancing team efficiency by 15%
- Managed time and tasks independently, ensuring timely resolution of technical issues
- Demonstrated adaptability by effectively handling various IT support tasks in a fast-paced environment.
Education
B.S. Computer Science - Computer Science
Southern University and A&M College
Skills
- Jenkins
- Product Wizard
- JIRA
- Confluence
- SharePoint
- MySQL
- PowerBI
- Remedy Ticketing System
- System Integration
- Issue Resolution
- Technical Documentation
- Automation & Deployment
- Cloud Infrastructure
- Project Management
- Technical Troubleshooting
- Attention to Detail
Certification
- CompTIA Security+, 2021
- Scrum Master (International Scrum Institute), 2024
Timeline
Business Analyst
DXC Technology Company
03.2022 - Current
Help Desk Specialist I
Republic Finance
10.2021 - 03.2022
IT Intern
Southern University and A&M College
07.2021 - 10.2021
B.S. Computer Science - Computer Science
Southern University and A&M College
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