Shakira Calderon
Bronx,NY
Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Forward-thinking professional offering more than 6 years of experience working in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Senior Medical Secretary
Columbia Neurological Institute
10.2021 - Current
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Scanned prescriptions and reports into Epic MyChart database.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Communicated with outside facilities for scheduling tests or surgeries.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
Dental Receptionist
Yorkville Dental
09.2013 - 08.2019
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Prepared claim forms for dental insurance.
- Maintained and managed patient records in compliance with security regulations.
- Assisted patients in completing all necessary forms and documents.
- Organized referrals to other medical specialists.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Greeted over 60 patients per day.
Patient Coordinator
Sydney Hillman
03.2005 - 09.2013
- Managed hospital admissions and patient flows while organizing patient care.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Aided in development and betterment of patient management and workflow processes.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
Education
Associate of Applied Science - Early Childhood Education
Mercy College
Dobbs Ferry, NY2002
High School Diploma - undefined
St. Catharine Academy
The Bronx, NY1999
Skills
- Bilingual in spanish
- Goal-oriented
- Computer literate
- Motivated team player
- Strong work ethic
- Customer service-oriented
- Skilled problem solver
- Excellent communication skills
- Outstanding interpersonal skills
- Patient scheduling
Education
The Bronx, NY,Dobbs Ferry, NY
Timeline
Senior Medical Secretary
Columbia Neurological Institute
10.2021 - Current
Dental Receptionist
Yorkville Dental
09.2013 - 08.2019
Patient Coordinator
Sydney Hillman
03.2005 - 09.2013
Associate of Applied Science - Early Childhood Education
Mercy College
High School Diploma - undefined
St. Catharine Academy
Similar Profiles
Amberly WorrellAmberly Worrell
Registered Nurse Team Lead at Coastal Neurological InstituteRegistered Nurse Team Lead at Coastal Neurological Institute
ZACK DOTYZACK DOTY
Director of Security at Kansas Neurological InstituteDirector of Security at Kansas Neurological Institute
Rebecca TribbleRebecca Tribble
Remote Patient Service Representative at Olympia Neurological InstituteRemote Patient Service Representative at Olympia Neurological Institute
Erica MannErica Mann
Food Pantry Services at Fortune Society’s 10 Week Transitional Work ProgramFood Pantry Services at Fortune Society’s 10 Week Transitional Work Program
CHELSEA RODRIGUEZCHELSEA RODRIGUEZ
Spa & Pool Attendant at Park Hyatt HotelSpa & Pool Attendant at Park Hyatt Hotel