Shakira Calderon
Bronx,NY
Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Forward-thinking professional offering more than 6 years of experience working in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Senior Medical Secretary
Columbia Neurological Institute
10.2021 - Current
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Scanned prescriptions and reports into Epic MyChart database.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Communicated with outside facilities for scheduling tests or surgeries.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
Dental Receptionist
Yorkville Dental
09.2013 - 08.2019
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Prepared claim forms for dental insurance.
- Maintained and managed patient records in compliance with security regulations.
- Assisted patients in completing all necessary forms and documents.
- Organized referrals to other medical specialists.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Greeted over 60 patients per day.
Patient Coordinator
Sydney Hillman
03.2005 - 09.2013
- Managed hospital admissions and patient flows while organizing patient care.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Aided in development and betterment of patient management and workflow processes.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
Education
Associate of Applied Science - Early Childhood Education
Mercy College
Dobbs Ferry, NY2002
High School Diploma - undefined
St. Catharine Academy
The Bronx, NY1999
Skills
- Bilingual in spanish
- Goal-oriented
- Computer literate
- Motivated team player
- Strong work ethic
- Customer service-oriented
- Skilled problem solver
- Excellent communication skills
- Outstanding interpersonal skills
- Patient scheduling
Education
The Bronx, NY,Dobbs Ferry, NY
Timeline
Senior Medical Secretary
Columbia Neurological Institute
10.2021 - Current
Dental Receptionist
Yorkville Dental
09.2013 - 08.2019
Patient Coordinator
Sydney Hillman
03.2005 - 09.2013
Associate of Applied Science - Early Childhood Education
Mercy College
High School Diploma - undefined
St. Catharine Academy