Shakira Cooper
Customer Service Representative
Birmingham,AL
Summary
Customer-oriented transportation team member with a strong focus on safety and a flawless driving record. Proficient in logging daily activities, coordinating customer documentation, and collecting payments to ensure compliance with recordkeeping requirements. Expertly strategize and plan efficient daily routes to meet customer needs and optimize delivery schedules. Committed to providing exceptional service and exceeding customer expectations in every interaction. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Housekeeper
Holiday Inn
05.2022 - 12.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Data Entry Clerk
Dollar General warehouse
06.2021 - 12.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Residential Nurse
The Cottages Assisted Living and Memory Care
03.2018 - 08.2021
- Mentored new nursing staff members in best practices for residential care, fostering a cohesive team environment focused on resident wellbeing.
- Monitored vital signs regularly, identifying any changes in condition and escalating concerns when necessary.
- Maintained detailed medical records, allowing for seamless communication between team members and informed decisionmaking.
- Provided emotional support to residents and their families during difficult times, fostering a positive environment.
- Assisted residents with daily living activities such as bathing, dressing, grooming, and mobility, promoting independence where possible.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Assistant Manager
Metro PCS T-Mobile
02.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Call Center Representative
AT&T
01.2020 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Production Assembler
Sterilite Warehouse
01.2019 - 06.2020
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
- Trained new team members by relaying information on company procedures and safety requirements.
Delivery Driver
Cw3 LLC
04.2018 - 04.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Associate
Walmart
05.2018 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Solved problems with products and services by providing customers with technical support.
Customer Service Associate
Forever 21
04.2019 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Increased revenue by cross-selling and upselling products and services.
Cashier
Taco Bell
09.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma -
Huffman High Sch-Magnet
Birmingham, AL05.2019
Skills
- Fast Food
- Food Service
- Food Prep
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Food Safety
- Cleaning Experience
- Cashiering
- Kitchen Experience
- Assembly
- Meal Preparation
- Food Handling
- Packaging
- Serving Experience
- Home Care
- Host/Hostess
- Healthcare
- Retail sales
- Leadership
- Employee evaluation
- Data collection
- Hospitality
- Windows
- Direct sales
- E-commerce
- Hotel experience
- Caregiving
- Hospital Experience
- Alzheimer's Care
- Call center
- Warehouse management system
- Driving
- Dementia Care
- Medication Administration
- Senior Care
- Pricing
- Computer Networking
- Management
- Recruiting
- Warehouse Management
- Accounting
- Computer networking
- Heavy lifting
- Analysis skills
- Typing
- Customer service
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Dependable and reliable
- Time Management
Certification
- Driver's License
- First Aid Certification
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Housekeeper
Holiday Inn
05.2022 - 12.2023
Data Entry Clerk
Dollar General warehouse
06.2021 - 12.2023
Delivery Driver
DoorDash
04.2021 - Current
Assistant Manager
Metro PCS T-Mobile
02.2020 - 03.2021
Call Center Representative
AT&T
01.2020 - 03.2021
Customer Service Associate
Forever 21
04.2019 - 06.2019
Production Assembler
Sterilite Warehouse
01.2019 - 06.2020
Cashier
Taco Bell
09.2018 - 04.2019
Customer Service Associate
Walmart
05.2018 - 08.2019
Delivery Driver
Cw3 LLC
04.2018 - 04.2020
Residential Nurse
The Cottages Assisted Living and Memory Care
03.2018 - 08.2021
High school diploma -
Huffman High Sch-Magnet
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