Shakira Davidson
San Diego,California
Summary
Experienced assistant manager with a strong background in leadership, strategic planning, and data analysis. Proven track record of leading teams to exceed key performance indicators through clear communication and efficient task delegation. Committed to creating a collaborative and productive work environment, utilizing exceptional customer service, problem-solving, and training development skills to drive measurable improvements in team performance.
Overview
9
9
years of professional experience
Work History
New Business Team Lead
Rivo Holdings
01.2022 - Current
- Lead team with clear goals, open communication, and task delegation to exceed KPIs and performance metrics
- Motivate and coach team members, fostering a collaborative environment and resolving conflicts effectively
- Monitor daily operations and report on team performance, recognizing achievements and encouraging creativity
- Implement training programs based on feedback, driving measurable improvements in team productivity
- Optimize team performance through data-driven strategies, consistently surpassing KPIs and delivering substantial improvements in productivity and revenue generation
New Business Underwriter
Rivo Holdings
01.2020 - 01.2022
- Reviewed and analyzed 90-day bank statements to assess loan eligibility and risk
- Determined loan amounts using decision logic based on bank statements
- Provided loan approval recommendations within tight deadlines
- Ensured accurate risk assessment and loan approval decisions
- Streamlined underwriting process, evaluating customer creditworthiness and determining loan amounts based on financial data and decision logic
- Conducted thorough reviews of applicant information, mitigating lending risks through swift, comprehensive assessments in under 5-minute calls
- Partnered with new business agents to gather additional applicant details, enhancing loan eligibility determinations and risk assessments
New Business Sales Agent
Rivo Holdings
06.2015 - 06.2020
- Engage new customers via multiple channels to promote and sell financial services, achieving sales targets
- Exceed individual and team sales goals through effective techniques and follow-up strategies
- Educate customers on lending products and competitive advantages, aiding their financial goals
- Utilize communication, negotiation, and persuasion skills to close sales with professionalism
- Perform additional duties as assigned, contributing to overall team success
- Analyze customer needs and market trends to tailor financial solutions, resulting in improved client satisfaction and increased sales conversion rates
Education
High School diploma -
Central High School
Fresno, CA06.2013
Skills
- Data Analysis
- Problem Solving
- Customer Service
- Time Management
- Strategic Planning
- Leadership
Personal Information
Title: Assistant manager
Timeline
New Business Team Lead
Rivo Holdings
01.2022 - Current
New Business Underwriter
Rivo Holdings
01.2020 - 01.2022
New Business Sales Agent
Rivo Holdings
06.2015 - 06.2020
High School diploma -
Central High School
Similar Profiles
JESSICA TIFFTJESSICA TIFFT
Asset Recovery Specialist at RIVO Holdings, LLCAsset Recovery Specialist at RIVO Holdings, LLC
RASHAAN SMALLRASHAAN SMALL
Asset Recovery Specialist at Rivo HoldingsAsset Recovery Specialist at Rivo Holdings
Daniel FuentesDaniel Fuentes
Sales Representative at Rivo HoldingsSales Representative at Rivo Holdings
America Y Hernandez UrrutiaAmerica Y Hernandez Urrutia
New Business Specialist at Rivo HoldingsNew Business Specialist at Rivo Holdings
Davi GodoyDavi Godoy
In-N-Out Associate at In-N-Out BurgerIn-N-Out Associate at In-N-Out Burger