Shakira Eccles
Hospitality
Aberdeen,MD
Summary
I am a Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Laundry Attendant
Great Wolf Lodge Resort
Perryville , MD
03.2025 - Current
- Sorted and organized laundry for efficient processing and distribution.
- Operated commercial laundry machines following safety and operational guidelines.
- Maintained cleanliness of laundry area to ensure a safe working environment.
- Assisted team members with heavy lifting and moving large loads of laundry.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Kept work area neat, clean and organized at all times.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Assisted with additional housekeeping tasks during staffing shortages.
Customer Support Representative
B.Js Baskets
Paramus, New Jersey
01.2020 - 02.2025
- Resolved customer inquiries through phone and email communication.
- Provided product information and support to enhance customer satisfaction.
- Assisted in processing orders and managing customer accounts effectively.
- Documented customer interactions accurately in the support database.
- Engaged in active listening with callers to confirm or clarify information
Personal Care Assistant
Holy Name Hospital
Teaneck, New Jersey
09.2017 - 07.2020
- Assisted patients with daily living activities and personal hygiene tasks.
- Collaborated with healthcare teams to develop individualized care plans.
- Monitored patient health and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in patient care areas following hospital guidelines.
- Documented patient progress and care activities in medical records accurately.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients get in and out of beds and wheelchairs.
Customer Service Representative
Kohls Department Store
Hoboken, New Jersey
04.2015 - 11.2016
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Processed transactions quickly and accurately at the point of sale.
- Maintained organized displays to promote merchandise and improve accessibility.
- Utilized store systems for inventory management and stock replenishment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
Education
Home Care Nurse/CNA
Hohokus School of Nursing
Paramus, NJ08-2017
Business Administration And Management
Bergen Community College
Paramus, NJSkills
- Machine operation
- Laundry processing
- Safety compliance
- Equipment maintenance
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Active listening
- Cleanliness maintenance
- Laundry equipment operation
- Laundry room operations
- Adherence to policies
- Guest relations
- Safety procedures
- Teamwork and collaboration
- Multitasking
Timeline
Laundry Attendant
Great Wolf Lodge Resort
03.2025 - Current
Customer Support Representative
B.Js Baskets
01.2020 - 02.2025
Personal Care Assistant
Holy Name Hospital
09.2017 - 07.2020
Customer Service Representative
Kohls Department Store
04.2015 - 11.2016
Home Care Nurse/CNA
Hohokus School of Nursing
Business Administration And Management
Bergen Community College