SHAKIRA ELLIS
The Bronx,NY
Summary
Dynamic Medical Representative with a proven track record, excelling in relationship building and problem-solving. Enhanced patient satisfaction through effective communication and education, while ensuring compliance with HIPAA regulations. Skilled in phlebotomy and EKG and data collection, consistently resolving customer concerns with professionalism and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Representative
Village Pediatric Group
07.2024 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Resolved customer problems and complaints.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Medical Representative
Brooklyn Hospital
04.2021 - 06.2024
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
Education
Phlebotomy And EKG
ABC Training Center
The Bronx, NY08-2025
High School Diploma -
Bridgeport High School
Jamaica07-2013
Skills
- Positive attitude
- Data collection
- Relationship building
- Problem-solving
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Patient confidentiality
- Data entry
- Pediatric phlebotomy
- Paperwork processing
Certification
- PT - Phlebotomy Technician
- CCT - Certified Cardiographic Technician
Timeline
Medical Representative
Village Pediatric Group
07.2024 - Current
Medical Representative
Brooklyn Hospital
04.2021 - 06.2024
Phlebotomy And EKG
ABC Training Center
High School Diploma -
Bridgeport High School
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