Summary
Overview
Work History
Education
Skills
Timeline
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Shakira Evans

Hackensack,NJ

Summary

Motivated Fraud Analyst with over 10 years of banking experience. Three years of expertise investigating suspicious activity for TD Bank finance. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Overview

12
12
years of professional experience

Work History

Fraud Specialist

TD Bank
09.2021 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Collaborated with internal and external stakeholders using fraud tools to charge back and settle fraud claims.
  • Reviewed transactions and receipts as well as identification from online and in person transactions to identify any suspicious activity while solving complex fraud claims.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Complete all fraud claims in a timely manner meeting timeline requirements and preventing further fraud on customer accounts.

RCS Customer Service Rep II

TD Bank
09.2017 - 09.2021
  • Updated account information to maintain customer records.
  • Assist customers with various inquiries such as statement balances, account interest, log in, and fee's via email.
  • Payment verifications, issue refund as well as credit balance reports, letter exception reports.
  • Complete terms and conditions que.
  • Train incoming staff on procedures.

Teller II

TD Bank
10.2011 - 09.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintaining and exceeding quarterly sales goal.
  • Utilize client data to retain, recruit and grow client return rate.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Solving customer concerns and complaints as well as greeting customers and helping to correct account issues.

Education

Human Resources Management

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Hackensack High School
Hackensack, NJ
06.2006

Skills

  • Microsoft Office
  • Customer Service
  • Strong organizational and communication skills
  • Sharp problem solver
  • Adaptive Team Player
  • Training Junior Team Members

Timeline

Fraud Specialist

TD Bank
09.2021 - Current

RCS Customer Service Rep II

TD Bank
09.2017 - 09.2021

Teller II

TD Bank
10.2011 - 09.2017

Human Resources Management

Southern New Hampshire University

High School Diploma -

Hackensack High School

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Shakira Evans