Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sha'kira Floyd

Jacksonville,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Approachable Shift Lead with years of experience training shift members on shift duties and proper equipment handling. Firm delegator adept at determining individual skill sets and matching skills with tasks for timely completion. Noted for fluid shift scheduling and increasing employee retention rates.

Overview

19
19
years of professional experience

Work History

Crew Member Team Leader

Burger King
Jacksonville, Florida
10.2005 - 04.2008
  • Monitored team member performance to ensure quality standards were met.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Maintained daily records of transactions, sales, and inventory levels.
  • Ensured that all equipment was properly cleaned and maintained according to health regulations.
  • Conducted regular reviews of employee performance for the purpose of providing feedback and recognizing achievements.
  • Organized weekly staff meetings to discuss upcoming events, goals, and challenges.

Call Center Representative

ERC
Jacksonville, Florida
05.2008 - 10.2011
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Performed outbound calling campaigns to promote new products or services.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Sales Associate

Beauty Town Beauty Supply Stores
Jacksonville, Florida
05.2010 - 07.2011
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.

Package Handler

UPS
Jacksonville, Florida
11.2014 - 01.2022
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Responded promptly to customer inquiries about shipment status updates.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.

Assistant Store Manager

McDonald's
Jacksonville, Florida
03.2014 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.

Customer Service Representative

GC Services
Jacksonville, FL
06.2022 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Department Assistant

Wayfair
Jacksonville, Florida
02.2022 - 03.2023
  • Assisted in the preparation of departmental budgets and tracked spending.
  • Created detailed reports to help track and analyze departmental performance.
  • Managed daily operations, including scheduling meetings and coordinating resources.
  • Provided administrative support for staff members, such as creating presentations and organizing documents.
  • Organized travel arrangements for department personnel.
  • Compiled monthly financial statements for review by the management team.
  • Developed tracking systems to monitor progress on projects and tasks within the department.
  • Coordinated with other departments to ensure smooth workflow processes.
  • Prepared agendas for meetings and took minutes during sessions.
  • Processed invoices related to department activities.
  • Maintained a filing system for all department-related documents and records.
  • Handled incoming calls from customers regarding services or products offered by the company.

Receiving Department Associate

Amazon
Jacksonville, Florida
12.2019 - 07.2022
  • Received shipments and verified contents against purchase orders and packing slips.
  • Organized incoming merchandise and supplies in designated areas of the warehouse.
  • Inspected all incoming items for damage or defects and reported any discrepancies to supervisor.
  • Logged information into computer system regarding receipt of goods, quantities.
  • Maintained accurate records of received inventory including tracking numbers, dates, and supplier information.
  • Identified backordered items and communicated with vendors to expedite delivery.
  • Performed cycle counts to ensure accuracy of inventory levels on a regular basis.
  • Unloaded containers from trucks and organized material onto pallets according to product type.
  • Utilized forklift to move materials around warehouse as needed.
  • Prepared shipping documents such as bills of lading, labels, invoices.
  • Verified that products were correctly labeled and placed in appropriate storage areas.
  • Collaborated with other departments within the organization to coordinate timely delivery of goods.
  • Ensured compliance with company policies and procedures related to receiving activities.
  • Completed paperwork associated with receiving process including purchase orders, manifests.
  • Conducted quality control checks on received materials prior to their placement in stockroom or store shelves.

Education

High School Diploma -

First Coast High School
Jacksonville, FL
06-2007

Skills

  • Team Supervision
  • Performance Tracking
  • Customer Engagement
  • Food Handling Safety
  • Routine Inspections
  • Sanitation And Cleaning
  • Sanitizing
  • Employee Management
  • Workplace Safety
  • Team Contributions
  • Employee Evaluation
  • Corporate Goals And Targets
  • Positive Company Representation
  • Relationship Management

Affiliations

i catch on the anything very quickly.

Timeline

Customer Service Representative

GC Services
06.2022 - 11.2023

Department Assistant

Wayfair
02.2022 - 03.2023

Receiving Department Associate

Amazon
12.2019 - 07.2022

Package Handler

UPS
11.2014 - 01.2022

Assistant Store Manager

McDonald's
03.2014 - Current

Sales Associate

Beauty Town Beauty Supply Stores
05.2010 - 07.2011

Call Center Representative

ERC
05.2008 - 10.2011

Crew Member Team Leader

Burger King
10.2005 - 04.2008

High School Diploma -

First Coast High School

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Sha'kira Floyd