Salesforce
Shakira Foreman
Director Of Admissions
Palm Coast,FL
Summary
Goal-oriented Admissions Director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with referral sources and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Director of Admissions
Haverhill Pavilion
Haverhill, MA
03.2022 - Current
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
Admissions Coordinator
The Mentor Network
Lawrence, MA
02.2019 - Current
- Manages prospective resident inquiries and provides information regarding Neurorestorative available programs and services
- Facilitates determination of potential resident's clinical and financial viability
- Contracts pre-certification and establishes exchange with payer case manager in order to obtain authorization to admit to and to confirm the level of care and justification
- Works with payer, facility operation staff, clinical evaluators and families as necessary to ensure a smooth admission process
- Established and maintain relationships with potential referral sources
- Distributes records and other documents to appropriate staff for clinical and medical approvals; track and document status of clinical and medical approvals
Program Director
The Mentor Network
North Andover, MA
12.2020 - 03.2022
- Develop and maintain quality services and engaging activities that meet the individuals needs
- Manages the day to day operations in compliance with regulatory requirements
- Interview and select talented staff
- Lead, develop and inspire team providing on-going performance coaching
- Writes and implements Individual Service Plans (ISP); ensures on-going communication with planning team
- Financial responsibility in the following areas: operational budget, timekeeping and billing for services provided
- Builds and maintains relationships with families, Regional Centers, and regulatory agencies
- Prepares incident reports for both internal and external agencies
- Improved success of program by making proactive adjustments to operations.
- Provided ongoing direction and leadership for program operations.
Medical Receptionist
Lahey Health Primary Care Beverly
Beverly, MA
09.2017 - 02.2019
- Greet patients that arrive according to established protocol
- Check in patients, verify and update all demographic information in computer and/or medical record and collection of co-payments resulting in proper cash reconciliation
- Verify patient insurance and referrals available
- Check out patients, scheduling necessary appointments according to established protocol
- Maintain appointment computer scheduling in accordance with office scheduling policies
- Answer telephone, screen calls, take messages and provide information in accordance with established protocol
- Provide additional clerical support as assigned, when needed
- Maintain patient reception area in neat and orderly manner
- Perform a variety of computer functions in support of specific responsibilities
- Participate in educational and professional development activities consistent with business needs
- Maintain strictest confidentiality of medical/company information
- Perform related work as required
- Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc
- Regarding patient care.
Customer Service Representative
Commonwealth Laboratories, LLC
Salem, MA
04.2016 - 06.2017
- Responsible for reporting patient test results in accordance with HIPAA regulations
- Complete receipt and data entry of patient breath and blood samples into ERP database
- Obtain all missing demographics information from physician practices and patients
- Perform follow up with patients for unpaid self-pay balances
- Answer phones while multi-tasking with daily responsibilities
- Conduct daily administrative tasks, as necessary: filing, scanning, and faxing
Faculty Administrator
Paratransit Inc
Boston, MA
09.2014 - 04.2016
- Met with external organizations on reporting issues
- Briefed the Head Administration & Support Services on all relevant and important issues
- Managed actions taken by the Head of Administration & Support Services to ensure resolution
- Answered, screened and transferred inbound phone calls
- Prioritized responses to incoming communications and drafted appropriate responses to emails, memos or letters
- Distributed incoming communications to relevant staff
- Scheduled appointments using DMS Software
Account Associate
Capital One Bank
Bayside, NY
02.2012 - 06.2013
- Provided exceptional customer service which included efficient and accurate transaction processing
- Accepted retail and commercial deposits and loan payments
- Processed checking and savings account withdrawals
- Cashed customer checks
- Processed credit card cash advances
- Balanced cash drawer in accordance with bank procedures and regulations including periodic batching of cashed checks
- Assisted in ordering, receiving, verifying and distrusting cash
- Answered customer inquiries and referred customers to appropriate service departments
- Provided additional products including Cashier’s Checks, Personal Money Orders
- Assisted customers in accessing safety deposit boxes
- Promoted the bank’s products and services
- Maintained an adequate cash drawer always; this included buying and selling currency from vault as necessary
Administrative Assistant
Atlantic Dialysis Management Services
College Point, NY
10.2008 - 02.2012
- Oversaw all aspects of general office coordination
- Answered telephones and transferred calls, Prepared responses to routine inquires
- Completed credentialing for several nephrologists, Maintained confidentiality in all aspects of patient, staff and company information
- Opened, sorted and distributed incoming correspondence, including faxes, emails, and mail
- Performed general clerical duties to include, but not limited to, copying, faxing, mailing and filing
- Filed and retrieved organizational documents, records and reports.
Education
Certificate, Long Term - Business Administration in Medical
Katherine Gibbs
08.2007 - 08.2008
Bachelor of Science - Healthcare Administration
University of Phoenix
01.2016 - 07.2018
Skills
Documentation and controlundefined
Software
EPIC
Avatar
Concord
Medhost
Novell Group Wise
ShoreTel Communication
DMS
FileMaker Pro
ERP
Timeline
Director of Admissions
Haverhill Pavilion
03.2022 - Current
Program Director
The Mentor Network
12.2020 - 03.2022
Admissions Coordinator
The Mentor Network
02.2019 - Current
Medical Receptionist
Lahey Health Primary Care Beverly
09.2017 - 02.2019
Customer Service Representative
Commonwealth Laboratories, LLC
04.2016 - 06.2017
Bachelor of Science - Healthcare Administration
University of Phoenix
01.2016 - 07.2018
Faculty Administrator
Paratransit Inc
09.2014 - 04.2016
Account Associate
Capital One Bank
02.2012 - 06.2013
Administrative Assistant
Atlantic Dialysis Management Services
10.2008 - 02.2012
Certificate, Long Term - Business Administration in Medical
Katherine Gibbs
08.2007 - 08.2008
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