Salesforce
Shakira Foreman
Director Of Admissions
Palm Coast,FL
Summary
Goal-oriented Admissions Director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with referral sources and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Director of Admissions
Haverhill Pavilion
Haverhill, MA
03.2022 - Current
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
Admissions Coordinator
The Mentor Network
Lawrence, MA
02.2019 - Current
- Manages prospective resident inquiries and provides information regarding Neurorestorative available programs and services
- Facilitates determination of potential resident's clinical and financial viability
- Contracts pre-certification and establishes exchange with payer case manager in order to obtain authorization to admit to and to confirm the level of care and justification
- Works with payer, facility operation staff, clinical evaluators and families as necessary to ensure a smooth admission process
- Established and maintain relationships with potential referral sources
- Distributes records and other documents to appropriate staff for clinical and medical approvals; track and document status of clinical and medical approvals
Program Director
The Mentor Network
North Andover, MA
12.2020 - 03.2022
- Develop and maintain quality services and engaging activities that meet the individuals needs
- Manages the day to day operations in compliance with regulatory requirements
- Interview and select talented staff
- Lead, develop and inspire team providing on-going performance coaching
- Writes and implements Individual Service Plans (ISP); ensures on-going communication with planning team
- Financial responsibility in the following areas: operational budget, timekeeping and billing for services provided
- Builds and maintains relationships with families, Regional Centers, and regulatory agencies
- Prepares incident reports for both internal and external agencies
- Improved success of program by making proactive adjustments to operations.
- Provided ongoing direction and leadership for program operations.
Medical Receptionist
Lahey Health Primary Care Beverly
Beverly, MA
09.2017 - 02.2019
- Greet patients that arrive according to established protocol
- Check in patients, verify and update all demographic information in computer and/or medical record and collection of co-payments resulting in proper cash reconciliation
- Verify patient insurance and referrals available
- Check out patients, scheduling necessary appointments according to established protocol
- Maintain appointment computer scheduling in accordance with office scheduling policies
- Answer telephone, screen calls, take messages and provide information in accordance with established protocol
- Provide additional clerical support as assigned, when needed
- Maintain patient reception area in neat and orderly manner
- Perform a variety of computer functions in support of specific responsibilities
- Participate in educational and professional development activities consistent with business needs
- Maintain strictest confidentiality of medical/company information
- Perform related work as required
- Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc
- Regarding patient care.
Customer Service Representative
Commonwealth Laboratories, LLC
Salem, MA
04.2016 - 06.2017
- Responsible for reporting patient test results in accordance with HIPAA regulations
- Complete receipt and data entry of patient breath and blood samples into ERP database
- Obtain all missing demographics information from physician practices and patients
- Perform follow up with patients for unpaid self-pay balances
- Answer phones while multi-tasking with daily responsibilities
- Conduct daily administrative tasks, as necessary: filing, scanning, and faxing
Faculty Administrator
Paratransit Inc
Boston, MA
09.2014 - 04.2016
- Met with external organizations on reporting issues
- Briefed the Head Administration & Support Services on all relevant and important issues
- Managed actions taken by the Head of Administration & Support Services to ensure resolution
- Answered, screened and transferred inbound phone calls
- Prioritized responses to incoming communications and drafted appropriate responses to emails, memos or letters
- Distributed incoming communications to relevant staff
- Scheduled appointments using DMS Software
Account Associate
Capital One Bank
Bayside, NY
02.2012 - 06.2013
- Provided exceptional customer service which included efficient and accurate transaction processing
- Accepted retail and commercial deposits and loan payments
- Processed checking and savings account withdrawals
- Cashed customer checks
- Processed credit card cash advances
- Balanced cash drawer in accordance with bank procedures and regulations including periodic batching of cashed checks
- Assisted in ordering, receiving, verifying and distrusting cash
- Answered customer inquiries and referred customers to appropriate service departments
- Provided additional products including Cashier’s Checks, Personal Money Orders
- Assisted customers in accessing safety deposit boxes
- Promoted the bank’s products and services
- Maintained an adequate cash drawer always; this included buying and selling currency from vault as necessary
Administrative Assistant
Atlantic Dialysis Management Services
College Point, NY
10.2008 - 02.2012
- Oversaw all aspects of general office coordination
- Answered telephones and transferred calls, Prepared responses to routine inquires
- Completed credentialing for several nephrologists, Maintained confidentiality in all aspects of patient, staff and company information
- Opened, sorted and distributed incoming correspondence, including faxes, emails, and mail
- Performed general clerical duties to include, but not limited to, copying, faxing, mailing and filing
- Filed and retrieved organizational documents, records and reports.
Education
Certificate, Long Term - Business Administration in Medical
Katherine Gibbs
08.2007 - 08.2008
Bachelor of Science - Healthcare Administration
University of Phoenix
01.2016 - 07.2018
Skills
Documentation and controlBusiness administrationMicrosoft Office SpecialistWorkflow planningPolicy and procedureModificationData entryPayroll and budgetingTeam leadershipStaff managementBookkeepingRelationship buildingRegulatory complianceContract NegotiationsOffice managementStrategic planningPerformance improvementOffice administrationMail handlingSchedulingDeadline drivenMedical admissions processKnowledgeWell-versed in insuranceDiagnosing TBI illnessesERP, Novell Group WiseShoreTel Communicator, DMSFileMaker Pro, SalesforceAvatar software competencyMarketing initiatives
MS Office
Multitasking Abilities
Dependable and Responsible
Analytical and Critical Thinking
Interpersonal Communication
Cultural Awareness
First Aid/CPR
Teamwork and Collaboration
Flexible and Adaptable
Problem-Solving
Planning and Coordination
Organization and Time Management
G-Suite
Critical Thinking
Written Communication
PPE Compliance
Software
EPIC
Avatar
Concord
Medhost
Novell Group Wise
ShoreTel Communication
DMS
FileMaker Pro
ERP
Timeline
Director of Admissions
Haverhill Pavilion
03.2022 - Current
Program Director
The Mentor Network
12.2020 - 03.2022
Admissions Coordinator
The Mentor Network
02.2019 - Current
Medical Receptionist
Lahey Health Primary Care Beverly
09.2017 - 02.2019
Customer Service Representative
Commonwealth Laboratories, LLC
04.2016 - 06.2017
Bachelor of Science - Healthcare Administration
University of Phoenix
01.2016 - 07.2018
Faculty Administrator
Paratransit Inc
09.2014 - 04.2016
Account Associate
Capital One Bank
02.2012 - 06.2013
Administrative Assistant
Atlantic Dialysis Management Services
10.2008 - 02.2012
Certificate, Long Term - Business Administration in Medical
Katherine Gibbs
08.2007 - 08.2008