Shakira Garcia-Roman
Ocala
Summary
Passionate and friendly, experienced in forming and maintaining relationships with families we serve. Driven and ready to be a part of the team. Efficient employee known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data management, regulatory compliance, and operations improvement. Excel in communication, problem-solving, and teamwork, ensuring smooth administrative processes in fast-paced work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administrator
CareFirst Imaging
Ocala
12.2023 - 08.2024
- Resolved customer service issues through effective problem solving techniques.
- Determined and implemented techniques to improve medical records retrieval process.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created new patient accounts in the electronic health record system.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Located and retrieved files, assisting public with general information.
- Maintained contact databases for referral sources such as hospitals and clinics.
ELL Teaching Assistant
Lake County School Board
Lady Lake
08.2024 - Current
- Implemented strategies designed to help struggling learners understand difficult concepts.
- Supervised children and participated with children in activities.
- Encouraged students to take an active role in their own learning process.
- Provided one-on-one support to students requiring additional assistance.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Monitored student progress and provided feedback to both students and teachers.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Instructed and monitored students in use and care of equipment and materials.
Administrative Team Lead, Preschool Teacher
Little Wings of Faith
Ocala
10.2020 - 11.2023
- Constructed and provided an interactive lesson plan
- Provided quality care to children, while maintaining a healthy, safe environment
- Helped bring in clientele to fill school to capacity
- Withstood challenges, stayed flexible when being understaffed
- Built and maintained relationships with children, and family members
- Documented and provided detailed observations, as well as daily habits and activities of the children
- Received and made calls to schedule or follow up with families
- Provided tours of the facility
- Maintained up to date files of students past and present with excel
- Inputted potential families in school system with extensive, thorough notes
- Created differentiated menus provided to the families, printed and kept state, application, and other papers well stocked
- Maintained an organized, efficient environment
- Supervised teachers, reviewed and revised lesson plans, maintained morale with workers, while delegating tasks and responsibilities
- Led fire, tornado, and other safety drills
- Assembled meetings for improvement, bringing new knowledge to encourage growth as individuals
- Conducted parent, teacher meetings to discuss children’s growth
Customer Service Staff
Heather Island Publix
Ocala
03.2017 - 10.2020
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing customer service and cashier duties, product assistance and cleaning
- Provided positive, customer experience
- Processed, and issued money orders and Western Union transfers
- Supervised the front end and maintained steady traffic flow with cash registers and customer assistance
Education
Bachelor of Science - Biblical and Education Studies: Biblical Theological Studies
Liberty University
01-2025
Associates of Arts - Psychology
College of Central Florida
Ocala, FL08.2018
Skills
- Leadership skills
- Patience and Understanding
- Team player
- Interpersonal Skills
- Enthusiasm and Friendliness
- Technological Skills
- Organizational Skills
- Customer service
- Microsoft office
- HIPAA
Languages
Spanish
Professional
Certification
- CDA
- Florida Education Director's Credential
Timeline
ELL Teaching Assistant
Lake County School Board
08.2024 - Current
Medical Administrator
CareFirst Imaging
12.2023 - 08.2024
Administrative Team Lead, Preschool Teacher
Little Wings of Faith
10.2020 - 11.2023
Customer Service Staff
Heather Island Publix
03.2017 - 10.2020
Bachelor of Science - Biblical and Education Studies: Biblical Theological Studies
Liberty University
Associates of Arts - Psychology
College of Central Florida
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