Shakira Hamilton
POMPANO BEACH,FL
Summary
Dispatch Coordinator with talent for prioritizing and delegating. Strong knowledge of problem solving to maximizing productivity. Communicative with team-oriented task and self driven so I work well alone and/or with others. I'm accustomed to doing multiple task simultaneously as the norm. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Excel and PR.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent/Receptionist Clerk
Robert Half Office Team
Boca Raton, FL
04.2022 - Current
- Helped over 50 drivers daily with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Dispatch Coordinator
UPS
Deerfield Beach, FL
10.2017 - 03.2022
- Earned good attendance record and built reputation for being on time and ready to work.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
- Operated a switch board with multiple phone lines and email requests to provide logistics information.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste
- Organized paperwork and explained individual job parameters for each assignment
- Responded to high volume of phone and email requests to provide logistics information
District Executive Secretary
State Of Florida
Fort Lauderdale, FL
11.2013 - 11.2017
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Earned good attendance record and built reputation for being on time and ready to work.
- Carried out day-to-day duties accurately and efficiently
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06.2023
Skills
- Site safety coordinator
- Dispatch Procedures
- Calendar and Scheduling Software
- Work Crew Dispatch
- Effective Communication
- Accounts Payable and Accounts Receivable
- Efficient Train Movement
- Persuasive Negotiations
- Distance Estimation
- Team Guidance and Direction
Certification
Notary Public
Timeline
Customer Service Agent/Receptionist Clerk
Robert Half Office Team
04.2022 - Current
Dispatch Coordinator
UPS
10.2017 - 03.2022
District Executive Secretary
State Of Florida
11.2013 - 11.2017
Associate of Arts - Business Administration
Broward College
Notary Public
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