Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
References
Generic
Shakira Hampton

Shakira Hampton

College Park

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Caduceus USA
01.2025 - Current
  • Maintained accurate medical records using electronic health record (EMR) systems for compliance and quality assurance.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Adhere to safety and operating rules Dot safety and Compliance
  • Performed medical records management, including filing, organizing and scanning documents.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Measured patient pulse oximetry.
  • Dot Drug/Alcohol Testing
  • Worked effectively in fast-paced environments.
  • Dot Physicals/Non Dot Physicals
  • Phlebotomy
  • X-rays
  • Urinalysis
  • EKG
  • Vitals (Manual Blood Pressure)
  • Authorization Forms
  • ICD-10 Codes
  • Medication Scripts (First Coast Health Solutions/MD Scripts)
  • Count Medication Inventory
  • Blood Draw Requisition (Quest Diagnostics)

Shipping Clerk

Apl Logistics
01.2022 - 04.2024
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Monitored merchandise received and shipped from facility in computer system.
  • Verified shipping documents for accuracy.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Implemented innovative packaging solutions, minimizing product damage during transit.

Retail Coordinator

Quickbox Fulfillment Center
09.2019 - 09.2022
  • Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
  • Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
  • Participated in regular staff meetings to discuss operational improvements and address any concerns or challenges faced by team members.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.
  • Prepared and checked outbound shipments for accuracy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Cross-trained and provided backup support for organizational leadership.

Returns Clerk

Quickbox Fulfillment Center
04.2016 - 05.2019
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Documented returned product details in inventory tracking system.
  • Operated electric pallet jack, forklift and manlift.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Performed regular audits on processed returns, confirming adherence to established quality control measures and flagging discrepancies for timely correction.
  • Supported loss prevention efforts by verifying product authenticity, detecting fraudulent activities, and reporting suspicious incidents to supervisors.
  • Improved documentation accuracy by carefully recording details of returned items in the database for future reference and analysis.

Education

Medical Assistant -

UEI
Morrow, GA
06-2025

High School Diploma -

Atlanta Job Corps Center
01.2012

Skills

  • Retail Knowledge
  • HIPAA Compliance
  • Clinical Documentation
  • Anatomy and Physiology Knowledge
  • Order Of Draw
  • Proper labeling
  • EMR
  • Athena
  • Straight needle technique
  • Butterfly needle technique
  • Patient scheduling
  • Customer service
  • X-Rays
  • Medical terminology knowledge
  • Vital sign monitoring
  • Phlebotomy
  • CPR
  • Specimens collection and processing
  • EKG
  • Complex Problem-solving
  • Patient care
  • Capillary puncture
  • Hemoglobin testing
  • Glucose screening
  • Blood draw requisition

Accomplishments

Certified in Basic Life Support (BLS)

RMA

Phlebotomy

Dot Drug Screen Certified

Dot Breath/Alcohol Certified

250 Clinical Hours Extern (UNITEDHANDS HEALTH & WELLNESS CLINIC)

Timeline

Medical Assistant

Caduceus USA
01.2025 - Current

Shipping Clerk

Apl Logistics
01.2022 - 04.2024

Retail Coordinator

Quickbox Fulfillment Center
09.2019 - 09.2022

Returns Clerk

Quickbox Fulfillment Center
04.2016 - 05.2019

High School Diploma -

Atlanta Job Corps Center

Medical Assistant -

UEI

References

References available upon request.

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